Job Description

The Surgery Scheduler supports orthopedic, spine, and interventional pain practices by coordinating all aspects of procedural and surgical scheduling. This role ensures that operating rooms, procedure suites, surgeons, pain physicians, and support staff are scheduled accurately and efficiently. The Scheduler manages high‑complexity schedules, specialty‑specific equipment needs, and payer authorization requirements while delivering outstanding service to patients and referring practices.

Key Responsibilities

Patient & Provider Coordination

• Coordinates surgical and interventional pain procedures, including joint replacements, arthroscopies, spine fusions, injections, and minimally invasive procedures.
• Confirms surgeon and provider availability and aligns cases with facility block time.
• Communicates patient instructions, pre‑op requirements, and specialty‑specific prep needs (e.g., imaging,
• conservative treatment documentation).

Communication & Service Excellence

• Serves as the primary liaison between orthopedic/spine/pain providers, ASC and hospital staff, imaging centers, and referring offices.
• Communicates schedule changes, add‑on procedures, implant/vendor needs, and special patient considerations.
• Provides clear, compassionate communication to patients and families throughout the scheduling process.

Scheduling Accuracy & Documentation

• Enters cases into scheduling systems with complete clinical details, CPT codes, ICD‑10 diagnoses, anesthesia needs, and equipment requirements.
• Ensures pre‑authorization or medical necessity documentation is completed for orthopedic and pain procedures.
• Maintains block schedules, utilization reports, and specialty‑specific performance metrics.

Quality & Compliance

• Ensures all scheduling follows practice protocols, regulatory guidelines, and payer rules.
• Participates in quality improvement for surgical and pain procedure scheduling workflows.
• Maintains confidentiality and adheres to HIPAA standards.

Operational & Financial Stewardship

• Supports efficient OR and procedure-room utilization.
• Identifies opportunities to streamline scheduling workflows for high‑volume orthopedic and pain practices.
• Helps minimize overtime and optimize resource allocation.

Qualifications

• High school diploma or equivalent required; healthcare or surgical scheduling experience highly preferred.
• Prior experience in orthopedics, spine, or pain management strongly preferred.
• Understanding of common orthopedic and pain CPT codes, implants, and procedure workflows.
• Exceptional communication skills with strong attention to detail.
• Computer proficiency and comfort with EMR/EHR systems.

Physical & Work Environment Requirements

• Light physical activity; frequent sitting, standing, and computer work.
• Ability to handle fast-paced specialty clinics with high call volumes.
• May require extended hours based on surgical needs.