Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Professional

All Job Posting Locations:

Mexico City, Mexico

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

About Surgery

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Surgery Engineer.

Purpose:

Performs installation, preventive maintenance, repair, and modification of equipment, supporting both field and depot activities within the assigned area of responsibility. Ensures all equipment and systems meet defined performance standards, achieving product performance metrics and high levels of customer satisfaction.

You will be responsible for

Technical Service Activities – Depot & Field

• Perform installation, preventive maintenance and corrective maintenance.
• Execute Service Center (Depot) activities, including registration of all performed activities.
• Execute Field Service activities at customer sites, including installations, maintenance and repairs.
• Support complaint handling activities according to established processes and regulatory requirements.
• Plan service visits, coordinate parts/tools, and ensure timely closure of service activities.
• Partner with field service, sales, clinical teams, and customers to improve service delivery.
• Manage assigned company assets, including the company vehicle (as applicable), tools, parts inventory, computer, and accessories, in compliance with company processes and procedures.

Compliance & Core Responsibilities

• Knowledge, practice, and compliance with the Johnson & Johnson Credo.
• Knowledge and compliance with J&J Quality, Safety, Occupational Health, and Environmental policies.
• Ensure compliance with all local regulations, company policies, procedures, and quality requirements.
• Maintain complete and accurate physical and digital service records in accordance with regulatory and procedural requirements.
• Submit all business travel expenses in compliance with the company T&E policy and within required timelines.
• Complete all assigned training courses on time and as requested.

Qualifications / Requirements:

• Bachelor’s degree in Biomedical Engineering, Electronic Engineering, or a related field.
• 3+ years of experience maintaining medical equipment, preferably in field service with direct customer contact.
• Intermediate English.
• Networking/IT knowledge is highly desired.
• Intermediate proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Up to 30% travel availability (domestic and international).
• Valid driver’s license (company vehicle provided).

Competencies:

• Advanced text analysis and interpretation
• Advanced problem-solving ability
• Sense of urgency
• Teamwork
• Results and performance driven
• Customer focus

#LI-Onsite

Required Skills:

Preferred Skills:

Analytical Reasoning, Business Behavior, Communication, Continuous Improvement, Controls Compliance, Customer Service, Customer Support, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Execution Focus, Facilitation, Incident Management, Project Management Office (PMO), Report Writing, SAP Field Service Management, Service Request Management, Technical Credibility