Job Description

Join Surf Life Saving Queensland as a Surfcom Operator, where saving lives doesn't just happen on the beach!

At Surf Life Saving Queensland (SLSQ), our mission extends beyond the beach. Our Emergency Communications Centre plays a critical role in coordinating emergency and operational responses across Queensland, connecting people in need with the right resources at the right time.

We’re looking for a Surfcom Operators to join our Operations Centre team — someone who can stay calm under pressure, make sound decisions, communicate with confidence and empathy, and manage multiple priorities in a fast-paced operational environment. If you thrive on responsibility, enjoy working as part of a highly skilled team and want your work to make a genuine difference, this could be the role for you.

Why SLSQ?

• Contribute to an organisation that saves lives!
• Paid parental leave available
• Membership to Fitness Passport
• Employee assistance program EAP for health and wellbeing
• Onsite parking

What You’ll Do:

• Receive and triage urgent and non-urgent requests for assistance.
• Assess situations and make informed decisions under pressure.
• Accurately record incident information in our incident management systems.
• Dispatch and coordinate multiple resources and responses simultaneously.
• Liaise with SLSQ teams, emergency services and other service providers.
• Communicate confidently and compassionately with members of the public and operational stakeholders.
• Monitor multiple systems and maintain strong situational awareness.
• Support major incidents, disasters, search and rescue operations and major sporting events.
• Stay fit for duty—physically, emotionally, and mentally.

About You:

Essential

• A current Working with Children Blue Card (or the ability to obtain).
• A National Police Record Check (or the ability to obtain).
• Proof of identity, including required points of identification and evidence of working rights.
• Flexibility to work a rotating roster system, including weekend work.
• Excellent attention to detail and a minimum typing speed of 40 words per minute with 90%+ accuracy.
• A moderate understanding of child safety and the National Principles for Child Safe Organisations.
• Strong computer skills, including Microsoft Office and web-based data systems.
• Well-developed oral and written communication skills.
• Strong judgement, decision-making and problem-solving skills.
• A collaborative approach and commitment to being part of a disciplined operational team.

Desirable

• Certificate II in Public Safety and Beach Patrol experience; or
• Relevant emergency services experience in an operational role; or
• Relevant Emergency Operations Centre experience.

About SLSQ:

Surf Life Saving Queensland (SLSQ) is a vibrant organisation dedicated to saving lives and promoting beach safety across Queensland. Established in 1930, SLSQ supports over 36,000 members across 57 surf lifesaving clubs. With more than 600 employees, SLSQ delivers lifesaving services, community education, surf sports, and training programs that engage over 462,000 people.

Surf Life Saving Queensland (SLSQ) is committed to creating a fair, inclusive, and representative organisation. We welcome applicants from all backgrounds, including women, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse individuals, people who identify as LGBTQIA+ and people with disability. We are proud to be recognised as an employer of choice for women by Work180. If you need assistance or adjustments to fully participate in the application process, please submit this form - https://form.jotform.com/252088501136856.

Apply now and help make every response count!