Job Description

Provides Subcontract Default Insurance underwriting support and technical assistance to underwriters, management, and other staff. Performs duties associated with project issuance and/or broker change, processing activities in SDI/corporate systems, and file maintenance. Provides exceptional customer service and support to internal/external customers. Mentors/trains other underwriting support employees; and research and resolve the most complex processing and bond reconciliation problems.

Liberty Mutual Surety, a business unit of Liberty Mutual Insurance, is the world's largest global Surety, including in the United States. Conducting business worldwide through fronting relationships and Liberty-owned subsidiaries, we provide bonds in over 60 countries for construction firms, manufacturers and suppliers, and commercial enterprises on an account and transactional basis. We are committed to building mutually profitable relationships by providing smart business solutions, ease of doing business, and consistent, responsive service. Liberty Mutual Surety is dedicated to the communities we serve and highly values a diverse workforce in more than 16 countries.

The candidate can work from anywhere in the U.S. and will need to report to a Liberty Mutual office twice a week, provided there is an office within 50 miles.

Responsibilities

• Responsible for highly detailed SDI/broker/processing transactions, which may align to a defined territory. May include understanding new business, renewals, cancellations, endorsements, broker file set-up, licensing/appointment processing, including resolving reconciliation problems as necessary. Review, reconcile, and update reports as directed.
• Provide assistance in various underwriting and support functions (i.e. project request, state regulatory and compliance requirements, and Bordereau schedules).
• Requires a high level of independent interaction with customers. Services and responds to internal and external customer needs by providing exceptional customer service. Assists customers with inquiries, answer questions, and follows up to ensure customer satisfaction. Informs Underwriting Officer, and/or designee of issues as appropriate.
• Retrieves information relative to the execution of various SDI/broker related documents with attention to detail and accuracy. Applies critical thinking and technical knowledge of SDI operations processing activities to complete assignments/tasks working within defined policies and procedures to optimize planned business results.
• Mentors and trains others to fulfill tasks within their job responsibilities and performance standards and acts as a resource and subject-matter-expert for workflows and processes (i.e., complex processing transactions, reinsurance, assumed and ceded transactions).
• May perform technical support within the office and assists in the resolution of technical problems in coordination with the Department Application Specialists. Participates in User Acceptance Testing as assigned.
• Performs general office support duties, which may also include assisting finance with collection inquiries, and billing/premium discrepancies.
• Insurance Policy Experience preferred
• Performs additional duties/special projects as assigned.

Qualifications

• High school diploma or equivalent required.
• 3+ years surety bond underwriting assistant experienced or related experience desired.
• Understanding of surety rating and processing functions preferred.
• Excellent written and oral communication skills.
• Demonstrates ability to work well on a team and independently.
• Exceptional customer service skills.
• Proven ability to organize personal work flow as well as the work flow of others.
• Competent and proficient with computer software applications utilized by Surety.
• Exhibits high degree of independence and proficiency in bond processing/assigned task

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco