Job Description

Are you looking for a place where you can bring your experience and make an impact?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a Sure Start Program Manager on the Strategic Operations team, a typical day for you will include:

• Define the long-term vision and roadmap for the Sure Start program aligned to enterprise growth strategy
• Own, lead, and continuously enhance the Sure Start onboarding program for new franchise business owners (FBOs) across brands, ensuring a consistent and high-quality launch experience
• Design and deliver best-in-class training curriculum, toolkits, and coaching frameworks tailored to home services franchise owners
• Establish governance rhythms with cross-functional leaders to ensure accountability, alignment, and prioritization of onboarding initiatives
• Manage the full lifecycle of franchise onboarding from award through ramp milestones using structured project management disciplines
• Partner cross-functionally with Brand Presidents, Operations, Marketing, Technology, and Field Support teams to ensure alignment and consistency across onboarding priorities
• Establish and monitor program KPIs, especially ramp-to-revenue speed
• Analyze franchisee performance data to identify trends, gaps, and opportunities for continuous program improvement

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience:
  • 5+ years of experience in franchise operations, franchise training, or franchise onboarding, preferably in a multi-unit environment
• Skills:
  • Exceptional facilitation, coaching, and communication skills with the ability to engage diverse adult learners
  • Ability to travel as needed to support onboarding, training delivery, and field engagement.
  • Strong cross-functional collaboration and influencing skills without direct authority
  • Highly organized with the ability to manage multiple priorities and onboarding cohorts simultaneously
  • Strategic mindset with the ability to execute tactically and drive results
  • High level of adaptability and comfort working in a fast-paced, evolving environment
• Education: Bachelor’s degree in Business, Training & Development, Organizational Development, or related field preferred
• Schedule / in-office requirements:
  • Hybrid working model; Monday-Wednesday in office, Thursday/Friday teleworking.
  • Our office location is:
    • 500 E John Carpenter Fwy, Irving, TX

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience
• Schedule: Full-time, Monday – Friday, 8 AM – 5 PM local time zone
• Benefits: Check out our benefits offerings here: Neighborly Benefits
• Financial Benefits: Equity and bonus opportunities

Brand:

Neighborly - USA Shared Services