Job Description

The workshop supervisor takes care of the technician team. This person helps plan training, checks work orders, and manages repairs for rental, sales, and customer equipment. They make sure the workshop is safe and clean, solve customer problems, and send repair proposals. They also take care of tools, send warranty claims, and help improve work quality.

Required Skills/Abilities:

• Team Leadership: Ability to supervise, motivate, and coordinate a team of shop technicians effectively.
• Knowledge in the handling of user-level Microsoft, Windows 7 and Office 2010 (Laptop)
• Handling Smart Cell Phone
• Technical Knowledge: Strong understanding of mechanical and electrical systems, repair procedures, and equipment maintenance.
• Work Order Management: Skilled in processing and tracking work orders with attention to detail.
• Customer Service: Capable of resolving customer issues professionally and ensuring satisfaction.
• Safety Compliance: Knowledge of workplace safety standards and ability to implement safety programs.
• Training Coordination: Ability to organize and support technician training in collaboration with instructors.
• Problem Solving: Strong analytical skills to identify issues and suggest process improvements.
• Communication: Clear verbal and written communication skills for internal coordination and customer interaction.
• Planning and Organization: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Computer Literacy: Familiarity with maintenance software, warranty systems, and basic office tools (e.g., Excel, Word).
• Quality Focus: Commitment to continuous improvement and maintaining high standards of service and repair.
• Proposal Preparation: Ability to prepare accurate bids and repair estimates for clients.

Behavioral Competencies:

• Leadership – Guides and motivates the team with clarity, consistency, and respect.
• Accountability – Takes responsibility for decisions, results, and team performance.
• Teamwork: Collaborates well with others, promotes a positive work environment, and supports team success.
• Customer Focus: Maintains strong service orientation and strives to exceed customer expectations.
• Adaptability: Responds effectively to changing priorities, challenges, and customer needs.
• Communication – Shares information clearly and listens actively to others.
• Problem Solving: Approaches issues with a proactive mindset and seeks practical, effective solutions.
•  Initiative: Demonstrates self-motivation and takes action without being prompted.
• Attention to Detail: Ensures accuracy and quality in all aspects of work.
• Integrity: Acts with honesty, fairness, and respect for company values and policies.

Required Education and Experience:

• Bachelor's Degree
• Field of study – Engineering, Technical Management, or a related field.
• Experience requirements (years) – 5-7 and,
• 3 years of previous supervisory experience in the heavy equipment industry preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Intermediate English level (especially for technical communication and import documentation).
• Knowledge of safety standards, maintenance producers, and performance tracking.
• Familiarity with occupational safety standards and handling of heavy components.

Work Environment:

• Conditions may include moderate noise, dust, and varying temperatures, depending on the season and location of the warehouse.
• Occasional visits to external suppliers, logistics hubs, or ports may be required.
• Collaboration with cross-functional teams, including logistics, purchasing, maintenance, and customer service.
• Travel required: Approximately 10% — occasional visits to client sites, supplier facilities, or regional workshops may be necessary.