Job Description

The Stewarding Supervisor is responsible to standardize, maintain, and continuously improve quality of cleanliness and maintenance in all back of house F&B areas. The Stewarding Supervisor is responsible to standardize, maintain, and continuously improve quality of cleanliness and maintenance in all back of house F&B areas. The Stewarding Operations Manager is responsible for the management of all aspects of the Stewarding Department functions, in accordance with casino standards. The Stewarding Operations Manager directs, implements and maintains a service and management philosophy, which serves as a guide to respective staff.

• The overall cleanliness of all F&B related BOH areas.
• Monitor and evaluate staffing levels and hire, train and motivate staff to ensure adequate guidance and resources exist to accomplish established objectives.
• Develops highly skilled, successful employees, sets realistic and measurable service standards and goals.
• Oversees and / or conducts inspections of back of the house areas for cleanliness and maintenance of equipment.
• Supervises the cleaning necessary to meet the requirements of the MSHD.
• Conducts internal health inspection in conjunction with the Executive Chef/ safety team.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts, adjusting schedules throughout the week to meet the business demands.
• Continuously improves BOH related services by evaluating problems using feedback or data.
• Perform BUZZ meetings with staff, ensuring that service is technically proficient.
• Keeps team well informed of property promotions and events.
• Consistently follows company policies, procedures and industry regulations.
• Practice and observe safety rules and regulations and ensure others to do the same.
• Ensure that all items are stored in accordance with State/Local Health and Fire Departments regulations and according to casino requirements.
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategies.
• Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
• Inspect grooming and attire of staff; rectify any deficiencies.
• Holds employees accountable.
• Maintains accurate and up-to-date employee records, completes performance reviews in a timely fashion.
• Clearly understands and abides by the CBA Union contract.
• Ensures that cleanliness of all kitchen and stewarding equipment is adhered to.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Responsible for training staff in the use of chemicals related to the department and proper methods for cleaning.
• Responsible for the delegation of job duties to work force.
• Oversees the disposal of trash and garbage.
• Check storage areas for proper supplies, organization and cleanliness.
• Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage.
• Identify dish machine problems by inspecting washed wares; resolve problem situations.
• Prepare contingency plans for equipment which cannot be repaired immediately.
• Monitor and maintain pest control requirements in accordance with hotel standards.
• Perform training sessions with staff, ensuring that service is technically proficient.
• Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications.
• Assist Stewarding Staff with their job functions where needed to ensure optimum cleanliness. and service standards
• Respond to emergency situations accordingly.
• Perform all other job-related duties as requested.

• Minimum of 3 years’ experience in a similar role I a high-volume food service or food processing environment.
• Able to manage team of 15-20 hourly employees.
• In-depth knowledge on latest cleaning and sanitation practices including chemicals.
• Passionate approach to streamline operational procedures and increase productivity of department.
• Excellent communication and administration skills.
• Passion to explore and test latest technologies.
• Applies best industry best practices.
• Ability to maintain and further develop the standards set by Caesars Entertainment.
• Work requires effective communication in English, both verbal and written form in a professional manner.
• Must present a neat and professional appearance.
• Bilingual abilities are preferred but not required.
• Flexibility with working various shifts.
• Requires mobility. Ability to grasp, lift, move, or push goods on cart/truck weighing a maximum of 50 pounds
• Ability to work in confined spaces
• Ability to distinguish letters, symbols, and colors
• Normal vision and hearing range
• Requires mobility
• Operate in a working environment that is subject to varying levels of cold, heat, and noise
• Observe and direct the actions of subordinates and to inspect any areas for which responsible
• Review and comprehend all necessary documentation
• Use the equipment associated with the position
• Effectively and efficiently move around kitchen and restaurant areas
• Work is physical in nature and requires physical mobility, including but not limited to bending, carrying, climbing, reaching, and twisting- these actions are required in order to monitor and inspect restaurant
• Must be able to lift up to 50 lbs.
• Must be able to obtain ServSafe Certification
• Eye/hand coordination and manual dexterity

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.