Job Description

• Ensure consistent, high-quality service standards across all outlets
• Oversee front-of-house operations, including casino beverage service and restaurant outlets
• Verify all opening, closing, and operational procedures are performed to standards
• Conduct regular floor presence, including table visits, to ensure guest satisfaction and build relationships
• Maintain a clean, safe, and properly functioning environment in all areas
• Supervise, coach, and develop supervisors and front-of-house employees
• Implement and oversee training programs to ensure service excellence
• Conduct employee evaluations, performance appraisals, and development planning
• Maintain positive employee relations and administer progressive discipline when necessary
• Demonstrate and reinforce service standards (friendly greeting, engagement, guest satisfaction, and warm farewell)
• Create and manage schedules to ensure optimal service levels and labor efficiency
• Ensure training and staffing plans are executed accurately and timely
• Manage budgets, labor costs, and operational expenses while minimizing overtime
• Monitor cash handling procedures, including cash drops and cashier accuracy

ADDITIONAL REQUIREMENTS

• Ability to stand, walk, bend, and lift up to 50 lbs.
• Ability to work long hours, including nights, weekends, and holidays
• Comfortable working in high-noise, fast-paced environments with secondhand smoke exposure
• Ability to respond calmly under pressure and handle challenging situations
• Must be able to observe, communicate, and respond to visual and auditory cues

• Strong leadership, communication, and interpersonal skills
• Excellent customer service and team-building abilities
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated problem-solving and decision-making skills
• Ability to work independently and collaboratively
• High School diploma or equivalent required
• College degree preferred
• 3–5+ years of progressively responsible food & beverage leadership experience (including supervisory roles)