Job Description

Provide timely and professional reservations services in accordance with established scripting and standards.

DUTIES AND RESPONSIBILITIES:

• Assist in supervising the reservations function; ensure staff is properly trained including reservations systems, service expectations, hotel facilities and services, local directions, etc.

• Monitor performance and recommend corrective or disciplinary action.Alert management of potentially serious issues.
• Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel’s reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers.Designate and apply appropriate travel agency commissions.
• Up-sell rooms where possible.
• Monitor and process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.
• Stay informed of current rates, rate changes and all promotions; assist in rooms forecasting.Complete daily logs to record the number of bookings and cancellations.
• Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.
• Follow procedures for maintaining historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations estimates.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned.

Qualifications and Requirements:

High School or equivalent with 1 year reservations/front office experience including supervisory training/experience.Some college preferred.Must speak fluid English.Other languages preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 10 pounds

• Use a keyboard to operate reservations system, etc.

• Other:
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.

May be required to work nights, weekends, and/or holidays

The hourly rate for this position is $19.30

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?