USD $34.39/Hr.
USD $53.30/Hr.
Works as an integrated team member within the overall department of laboratory medicine promoting training and high standards of service delivery. Supervises daily clerical organization, using of various logs, reports etc. to monitor the clerical process, specimen processing and clerical duties of the Medical Laboratory Assistants in outpatient drawing sites. Coordinates the data entry of all outpatient physician orders and venipunctures at Memorial Medical Center Outpatient drawing facilities (i.e. Baylis Lab, Admissions, Testing Lab, Simmons Lab and all Express Care locations). Corrects patient encounter by reversing charges, crediting, updating demographic and billing information to ensure encounters are correct. Reviews patient satisfaction surveys and develops action plans with staff to provide exceptional customer satisfaction and maintain desired goal. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.
Education:
Education equivalent to graduation from high school is required.
Licensure/Certification/Registry:
ASCP or equivalent Phlebotomy Certification is preferred but not required.
Experience:
· Four or more years of experience in the clinical laboratory, physician office or customer service center required.
· One or more years in a supervisory or demonstrated leadership experience required.
Other Knowledge/Skills/Abilities:
· Ability to perform venipunctures from patients of all ages, including blood gases.
· Dedication to the standards of service delivery and technical knowledge attributable to clerical services and its relationship to the physician, patient and laboratory.
· Above average guest relation skills and oral and written communication skills.
· Exemplary customer service skills necessary to promote Great Patient Experience.
· Medical insurance and billing knowledge.
· Must demonstrate the ability to type and use a keypad.
· Required to participate in an on-call rotation with a 30 minute response time.
· Maintains a current and valid driver’s license with the ability to drive an automobile.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
Memorial Health is one of the leading healthcare organizations in Illinois—a responsibility we are proud to uphold. Founded in 1897 to meet the expanding needs of our communities, we have assembled an ever-growing team and vast resources.
Dedicated to unsurpassed excellence in care, education, and research, our community-based, not-for-profit corporation features a team of nearly 10,000 strong throughout eight state-of-the-art affiliates offering a broad array of vital services. Yet what matters equally is the size of our heart. Our ambitions. And our potential to do bigger and better things.
We’re achieving our goals by developing academic alliances with other respected institutions, including the BJC HealthCare Collaborative and the Southern Illinois University School of Medicine. By earning important credentials and accreditations. By making a real investment in employee development. And by building upon our reputation for excellence on the regional level, with the goal of realizing national prominence.
