Job Title: Supv, IT Field Services
PS Job Title: Supv, IT Field Services
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
***This role may be filled in New Orleans, LA or The Woodlands, TX***
The IT Field Services Supervisor is a senior leadership role responsible for overseeing the installation, configuration, maintenance, and repair of complex IT equipment and systems across designated service regions. Supervisors provide strategic direction, mentorship, and technical leadership to field service teams while maintaining accountability for operational excellence, customer satisfaction, and adherence to company policies and standards. This role combines hands-on technical expertise with people management, requiring the ability to lead teams through complex projects, resolve challenging technical issues, and drive continuous improvement in service delivery.
Demonstrates the ability to address complex problems requiring in-depth analysis of situations and data, evaluating multiple factors to determine effective solutions. Exercises sound judgment within broadly defined practices and policies when selecting methods, techniques, and evaluation criteria to achieve desired outcomes. Possesses the capability to resolve advanced hardware, software, operating system, and network issues by applying comprehensive troubleshooting skills and best practices. Takes full ownership of researching and resolving complex technical issues, demonstrating initiative and persistence in identifying root causes and implementing effective solutions.
Individual judgment and performance have a substantial influence on project cost, schedule, and overall quality. Strategic decisions and the ability to anticipate and mitigate risks are critical to ensuring successful outcomes. Failure to achieve results or delays in decision-making may lead to significant disruptions, extended timelines, and increased costs, potentially affecting customer satisfaction and organizational objectives. Senior technicians are expected to exercise advanced problem-solving skills, proactively identify process improvements, and drive resolution of complex issues to maintain operational excellence.
Frequently engages with customers, management, and senior leadership as needed, acting as the bridge between local business units and central IT. Interactions often involve complex matters spanning multiple functional areas, divisions, or organizational units, requiring a high degree of professionalism and strategic communication. Demonstrates exceptional ability to convey technical and project-related information clearly and persuasively, fostering collaboration and alignment across stakeholders. Excels in maintaining effective communication with customers, peers, and management to ensure successful outcomes and strong relationships.
Operates with a high degree of independence, determining appropriate methods and procedures for new assignments. Provides leadership and guidance to less experienced personnel, ensuring adherence to best practices and organizational standards. Possesses comprehensive knowledge of Entergy Workplace Services (WPS) processes and requires minimal clarification. Frequently facilitates and drives project execution, demonstrating strong ownership and accountability for successful outcomes.
Demonstrates mastery of the field services role with comprehensive knowledge of the job family and the ability to successfully execute complex and challenging assignments. Exhibits advanced analytical skills, exceptional communication and presentation capabilities, and consistently operates with a high degree of independence while ensuring alignment with organizational standards and objectives.
Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Texas : Woodlands
Job Function: Corporate
FLSA Status: Professional
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 125138
PS Job Title: Supv, IT Field Services
Travel Percentage:Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
At Entergy (NYSE: ETR), we power life. More than 100 years ago, our founder Harvey Couch started this company with a handshake, some sawdust and a vision. Couch wanted to bring safe, affordable, reliable energy to the Middle South – energy that would power the lives of people and communities.
Today, we own and operate one of the cleanest large-scale U.S. power generating fleets including more than five gigawatts of carbon-free nuclear capacity, a fleet of highly efficient gas resources, and a fast-growing portfolio of renewable resources.
The nearly 12,000 men and women of Entergy deliver electricity and gas services to 3 million utility customers in Arkansas, Louisiana, Mississippi and Texas, generating annual GAAP revenues of $13.8 billion. Headquartered in New Orleans, we continue to play a driving role in the economic growth of the Gulf South.
Our work matters. That’s been true for more than 100 years. And as we look to the next century, we remember the constant that bridges our past and future: We Power Life.
Fast Facts:
Entergy currently has a 90% rating on the 2022 Corporate Equality Index released by the Human Rights Campaign Foundation. This score places Entergy among the top energy and utility companies in the survey.
With roots in the Gulf South region for more than a century, Entergy is a recognized leader in corporate citizenship, delivering more than $100 million in economic benefits to local communities through philanthropy and advocacy efforts annually over the last several years.
With a total of 44 awards from EEI for its restoration and mutual-assistance work, Entergy remains the only utility company to have won either EEI's Recovery or Assistance Award, or both, every year since the awards began in 1998.
