Job Description

Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication. Coaches and develops employees using a consistent, approachable demeanor while clearly articulating expectations. Provides direction and support for all staff members to achieve departmental goals and objectives. Facilitates the flow of information throughout the property.

• Ensures a maximum level of service and satisfaction, throughout the Hotel, is achieved and maintained.
• Maintains knowledge of hotel, community and special events to accurately provide guests with needed information.
• Analyzes service and general operations of all departments in the Hotel on a daily basis, giving feedback and offering direction, as needed.
• Ensures all employees are well trained with an emphasis on detail to provide service levels consistent with the “premier” concept.
• Ensures that all staff behavior and appearance are in compliance with established policies.
• Helps to maintain and enhance a safe, secure, and comfortable environment for guests and employees.
• Ensures all team members follow hotel policies and procedures.
• Expedites and oversees special requests from the Front Desk.
• Inspects and evaluates the physical condition of public areas.
• Submits to management recommendations for maintenance-related issues.
• Responds to guests' questions and concerns in a professional manner.
• Inventories supplies and equipment and checks on the working condition of equipment.
• Directs/Assigns the work of employees.
• Coaches employees on work-related issues, to include disciplinary action
• Write performance evaluations for each employee
• Other responsibilities as assigned or required

• High School degree or equivalent (GED) required
• Two years’ experience in the hospitality industry, in a supervisory capacity.
• Excellent customer service and public relations skills required.
• Strong communication, organizational, and supervisory skills required.
• Computer skills: Microsoft Office (Word, Excel, Outlook), LMS
• Ability to work a rotating shift with fluctuating days off is required.
• Ability to communicate effectively, both verbally and in writing, in English

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.