Position is responsible for the overall operation of the Regional Mercy Eligibility Program Department and ensures that the regional team is functioning as a cohesive unit. Responsibilities include assisting in establishing, monitoring, and achieving goals and assists in development of policies and procedures. This position interacts with patients, representatives from Mercy departments and representatives of third party agencies. This position ensures that regional members of the eligibility department follow appropriate protocol with Social Security Administration, State and County Medicaid Offices, Financial Assistance screening, point of service collections and application processing. The supervisor is responsible for meeting eligibility approval, patient screening and point of service goals for the assigned region. This position will perform duties and responsibilities in a manner consistent with the Mercy mission, values and guiding principles, and Mercy Service Standards.
Education: High school diploma or equivalent. Bachelor's degree in business, accounting or comparable work experience.
Experience: Past experiences must have demonstrated leadership ability, good interpersonal skills and the ability to apply sound principles of management and supervision. Extensive computer, reporting and analytical knowledge. Ability to manage multiple, complex projects simultaneously. Ability to work in a team environment. Experience with Excel, PowerPoint and Word. Previous project experience preferred.
Other: Must possess analytical, oral and written communication and problem solving skills. Must have experience in establishing goals and the effective direction of employees. Must be able to maintain positive relationships with other departments and resolve department and intradepartmental problems while maintaining expenses within budgetary constraints. Must be familiar with and proficient in relevant software applications used in department.
Preferred Education: Bachelor's degree.
Preferred Experience: 5 years related experience. Supervisory experience.
Preferred Other: 3-5 years experience with Medicaid eligibility and/or Social Security eligibility determination.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
At Mercy, care is more than a job - it’s a calling.
Every day, our caregivers bring compassion, skill and purpose to the communities we serve across Arkansas, Kansas, Missouri and Oklahoma. Whether you're building your career at the bedside, in a clinic or supporting care behind the scenes, you’ll find meaningful ways to make an impact - while growing in a way that’s uniquely yours.
As a physician-led, integrated health system with more than 50 hospitals and nearly 1,000 care sites, Mercy combines advanced technology, collaboration and a shared commitment to better care.
Rooted in a faith-based mission and inspired by the legacy of the Sisters of Mercy, our work is guided by a deep sense of purpose - to care for the whole person and serve our communities with compassion and dignity.
Here, you’ll find an environment where you’re supported to grow, connected to a team that cares and empowered to do your best work.
Because at Mercy, there are many paths - but one calling.
