Job Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job Overview and Responsibilities

Directs airport operations activities in an international line station in order to achieve company goals for our stakeholders, our customers, employees and investors. Directs the airport operational activities for all airport lines of service including customer service, ramp service, aircraft appearance, cargo service and station control center/operations. Establishes or implements goals and standards, service levels, costs, and safety and security requirements including GSC responsibilities. Monitors all performance against plans and initiates corrective actions to improve results. Determines and justifies equipment, facilities, staffing and training needs to achieve station operations goals and fulfills all landlord responsibilities. Oversees the implementation of contract services & vendor relationships as applicable. Provides budgetary oversight for all aspects of station finances to stay within the allocated budget for NRT. Ensures that station safety goals and initiatives are met. Ensure all the security measures are rightly in place to comply with AOSSP and UA internal security requirements. Leads the focus on customer satisfaction & continuous improvement activities and initiatives. Leads and motivates a team including vendors to fulfill station goals. Ensures that corporate and divisional messages and initiatives are clearly communicated to station employees and vendor representatives. Represents airport activities to local government agencies, AOC as well as the FAA/TSA.

• Oversees and directs operational safety and security; flight departure reliability; customer processing; plane-side operations including ramp operations and customer service; baggage handling; fueling; aircraft appearance and cabin provisioning, airport policies and procedures; on-ground product technology and equipment deployment; and vendor operations
• Responsible for United’s cargo operations at the airport including service delivery, warehouse operations, security and mail performance
• Ensures consistent implementation of goals, plans and performance standards for customer service, operational performance, safety, financial performance, employee engagement and security
• Provides financial oversight for station level Airport Operations & Cargo expenses – assuring targets are met
• Maintains positive vendor relations & various airport management relations and ongoing exchange of information and ideas
• Represents the company to local governmental agencies (Local airport authorities & works councils, CIQ and Airport Security etc.)

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

What’s needed to succeed (Minimum Qualifications)

• College Degree or related field experience in an airline operational environment
• Minimum 10 years line Station operational experience (above or below the wing)
• Strong Operational Leadership; Passion for service; Drives performance; Team leadership; Coaches/develops employees;
• Promotes a safe working environment; Excellent verbal and written communication skills in both Japanese and English
• Responsible for a 24 hour, 7 day a week operation
• Must have the ability to work weekends and travel is required
• Must have legal working permission for Japan
• Must reside within Tokyo to report to the office in NRT airport
• Must be legally authorized to work in Japan for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Excellent verbal and written communication skills in both Japanese and English
• Must hold Japanese permanent residency
• Must be fluent in English and Japanese (written and spoken)

What will help you propel from the pack (Preferred Qualifications)

• Bachelor’s degree or equivalent work experience
• Strong knowledge of Line Station operations which includes customer service, ramp operations and business acumen
• Excellent communication skills; including written and verbal
• Motivated individual that has demonstrated leadership ability in large department environment
• Outstanding interpersonal skills and Project Management Experience