Job Description

Role Responsibilities:

• The ideal candidate should have strong hands-on experience in B2B collections (AMER /NA Region) stakeholder management, dispute resolution, escalation handling, portfolio governance, team coaching, and performance reporting.
• This position requires a strong balance of operational expertise, people leadership, analytical capability, customer orientation, and the ability to work effectively with cross-functional business teams.

Role Purpose:

• We are hiring an experienced and results-driven AR Team Lead – Collections to manage core B2B collections operations within the Order-to-Cash cycle.
• The role will be responsible for leading a team of collectors, driving collection performance, reducing past due balances, improving cash flow, ensuring accurate reporting
• Maintaining strong governance across SOP compliance, controls, and data integrity.

Minimum Requirements:

• Minimum 8+ Years on experience in Finance Operations
• The preferred candidate will be a mature collections professional who can independently lead operations, manage a team, collaborate with business stakeholders, and drive measurable outcomes in AR performance.
• The individual should be comfortable working in a high-volume B2B collections environment, handling complex customer accounts, leading business calls, resolving conflicts, maintaining strong documentation, and ensuring that all collection activities are aligned with SOPs, controls, and data integrity expectations.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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