City of Boston

Supportive Services Manager

City of Boston  •  $76k - $110k/yr  •  Onsite  •  4 hours ago
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Job Description

Posting number: 2026-00009

Department: Office of Workforce Development

Job classification: Supportive Services Manager

Posting type: Open

Categories: Administrative Assistant

Summary

The Support Services Manager is responsible for assisting the Support Services Director in building self-empowerment and removing barriers to self-sufficiency for Corps members. The Supportive Services Manager reports directly to the Support Services Director.

Examples of duties

The general duties and responsibilities of the position are included in, but not limited to, the information listed below.

  • Provide support services related to basic needs stabilization for individual Corps members and PowerCopsBOS alumni, including:
  • Food access, housing, health and wellness, childcare, personal finance, legal assistance, etc
  • Collaborate with the Support Services Director to inform and implement support services for Corps members and PowerCopsBOS alumni by utilizing referral networks, referral processes, expungement services, etc.
  • Coordinate and implement training and orientations related to support services systems and resources for PowerCorpsBOS staff members.
  • Contribute to program development and enhancements from the supportive services lens.
  • Support data and evaluation metrics and measurement efforts.
  • Perform additional tasks as required.

Qualifications

  • Minimum of three (3) years of work in case management or social services. Master’s degree in Social Work or a related field can be substituted for three (3) years of experience, or a Bachelor’s degree in Social Work can be substituted for two (2) years of experience.
  • Two (2) years of experience working in local social services agencies, or public benefits access, preferred.
  • Ability to establish and foster relationships with multiple cross-sector partners and to work as a part of a collaborative team.
  • Excellent organizational skills; proven competence with collection and management of documentation and paperwork.
  • Experience with database management and recording/tracking of data.
  • Ability to establish and foster relationships with cross-sector partners and to work as a part of a collaborative team.
  • Flexibility, professional demeanor, ability to respond calmly and positively to rapidly changing situations.
  • Demonstrated commitment to diversity and cross-cultural issues.
  • Ability to self-direct and assume full ownership over responsibilities, present strong problem-solving processes.
  • Demonstrate a high level of enthusiasm for and ability to convey the program mission to internal and external stakeholders in a clear and compelling manner.
  • Commit to the advancement of urban youth, including staff development.
  • Working knowledge of Microsoft Office and Google Suite.
  • Familiarity with Boston neighborhoods is preferred.
  • Ability to speak additional languages is a plus.
  • A valid Driver’s License is preferred.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: Non-Union/MM2-7

Hours per week: 35

City of Boston

About City of Boston

Public service is a noble calling: to help others, to make our communities stronger, and to uphold the public trust.

As city employees, we see the results of our hard work in our own community— in street and infrastructure improvements, new buildings rising from the ground, safer and more prosperous neighborhoods, and happier, healthier children, families, and senior citizens.

We may all come from different backgrounds, but we are connected through our passion for service.

What we do at work today, and everyday, shapes the Boston of tomorrow.

Join us!

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The City of Boston is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category.

Industry
Government & Public Safety
Company Size
1,001-5,000 employees
Headquarters
Boston, MA
Year Founded
Unknown
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