Job Description

Job Location: Macadam Office - Portland, OR 97239
Position Type: Full Time
Salary Range: $71,020.00 - $76,320.00 Salary
Job Category: SupervisoryPOSITION DESCRIPTION
Position:                    Supportive Housing Program Manager
Supervisor:                Director of Housing Services
Location:                    Macadam Office (5520 S Macadam Avenue Portland, OR 97239)
Hours:                        Monday-Friday 7am-3pm or 8am-4pm
Starting Salary:         $71,020-76,320/yr. DOE
Eligible for Language Differential
Classification:         Exempt, Unrepresented, Full-Time, Benefit Eligible
GENERAL RESPONSIBILITIES
The Supportive Housing Program Manager oversees services to support newly housed individuals to stabilize and thrive in Permanent Supportive Housing. Additionally, this role oversees the operations of the Coordinated Housing Access Team program. This dynamic position develops and overseas program operations with an emphasis on equity, individualized support, harm reduction, and connection to community. This position requires strong leadership and mentoring skills, creativity and passion to develop and support programing, and a commitment to helping vulnerable people succeed in housing..
SPECIFIC RESPONSIBILITIES
- Oversee operations of the supportive housing program including program design, polices, procedures, staff supervision and support, safety, and quality assurance.
- Oversee and supervise operations of the CHAT program. Responsible for assuring the quality and compliance of program operations.
- Maintain CSH supportive housing certification and develop programming that aligns with CSH best practice. Participate in CSH training and adopt quality improvement recommendations.
- Supervise assigned program staff. Responsibilities include all personnel functions including hiring, training, performance appraisal, disciplinary actions, and separations.
- Develop and implement programs, capacities, policies and procedures to meet the needs of Transition Projects participants and fulfill contract obligations.
- Coordinate with other program managers to ensure that participant needs are met.
- Ensure safety of work environment by monitoring facility needs and on-going monitoring and examination of safety procedures.
- Participate in agency wide initiatives, training, and program planning. In particular, help guide the agency wide initiative to strengthen supportive housing in our community.
- In coordination with Quality Assurance Manager, ensure that quarterly and other required reporting is completed in an accurate and timely manner. Provide statistical and narrative reporting on demographics, services provided, and outcomes as needed.
- As requested, assist with preparing budgets and overseeing expenditures for all programs under their supervision.
- Attend Board meetings as requested and report on the state of the program. Submit monthly program report to the Director of Housing Services for Board meetings.
- As requested, participate in all-staff meetings, management meetings and retreats.
- Assist in the oversight of volunteers.
- Other duties as assigned.
PERFORMANCE REQUIREMENTS
Each Transition Projects employee must:
- Acquire First Aid/CPR/AED certification within 30 days of hire and be retested biannually thereafter throughout employment.
- Complete Bloodborne Pathogens and Narcan Training within 30 days of hire and be retested annually thereafter throughout employment.
- Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.
- Interact effectively with persons of diverse ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations and treat each individual with respect and dignity.
- Attend agency and program staff meetings.
PHYSICAL/MENTAL REQUIREMENTS
The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.
- Hearing and vision adequate for interaction with participants, interaction with staff and interaction with the general public.
- Hearing adequate for telephone work. Vision adequate for close work.
- Hand and finger dexterity adequate to operate standard office equipment.
- Ability to walk, bend, stand, sit, reach, stoop, pull, squat, kneel, climb stairs and ladders
- Sitting at a desk completing paperwork and working on a computer for lengthy periods.
- Mobility to allow responsive traveling to participant residences located around the metro area.
- Ability to perform CPR and other emergency life-saving care with the assistance of teammates until emergency responders arrive.
- Ability to lift 50 pounds.
WORKING CONDITIONS / SAFETY CONSIDERATIONS
- Work environments may include exposure to animals/pets across various program sites.
- This position may have exposure to bloodborne pathogens or other infectious materials during the course of duties. Bloodborne pathogens training, safety protocols, and appropriate protective equipment are provided. The Hepatitis B vaccination is offered at no cost.
MINIMUM QUALIFICATIONS
The right individual for this position is resourceful and innovative, a strong leader, has a passion for helping others, and can deal with difficult situations in positive and constructive ways. This position also requires the following qualifications:
- Bachelor’s degree in a related field + 3 years of experience in social services (at least 1 year management preferred) -OR- 5 years of experience in social services (at least 2 years management preferred).
- Ability to manage and develop programs, including policies, procedures, and new initiatives, while ensuring services are participant-centered and respectful of individual dignity and rights.
- Ability to collaborate effectively within a team and with community partners, including property managers, funders, and government agencies.
- Demonstrated ability to represent an organization professionally and build strong, ongoing external relationships.
- Demonstrated ability to prepare and present reports and proposals, and meet contractual obligations.
- Strong interpersonal skills, including sound judgment, discretion, confidentiality, and the ability to give and receive feedback.
- Knowledge of case management, substance use, mental health, trauma-informed care, and service approaches for people experiencing homelessness.
- Ability to mediate and resolve conflict between participants, staff, and external partners.
- Knowledge of community resources and services in Multnomah County, including experience coordinating care and advocating for participants.
- Proficiency in computer systems, including word processing, databases, spreadsheets, email, and internet applications.
- Bilingual English/Spanish preferred; veterans encouraged to apply.
Transition Projects, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, sexual orientation, ancestry, national origin, citizenship, marital status, familial status, physical or mental disability, veteran status, genetic information, source of income, union participation or activities, or any other status legally protected by applicable local, state or federal law.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.