Job Description

Come Build Hope and Homes with Us!

Supportive Housing Coordinator – Full Time

Kitchener- St. Mark’s Place

Salary: $47,736.00 -$56,814.00

Closing Date for Applications: September 18, 2026

Position Description: Participating as a member of an interdisciplinary team, you will support the treatment, rehabilitation, and care for individuals within the program. This housing program serves individuals who have experienced long term housing instability and/or long stay hospitalizations.

What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.

About Us: Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1,400 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: www.indwell.ca/our-model

Hours of Work: 40 hours per week including weekdays, weekends, evenings and some public holidays. Hours worked to be scheduled as required by program needs. As the program operates 7 days a week, being on-call for 1 week every 4-6 weeks is required to support the tenants and each other on the team. The on-call rotation consists of carrying a work cell phone 24/7 for that one week, responding to urgent matters.

WHAT YOU WILL BE DOING:

• Providing direct and indirect support to tenants living with substance use disorders through a harm reduction approach
• Helping individuals connect to community resources and supports
• Reinforcing individuals’ life skills, spirituality, and social and community skills
• Planning and facilitating programs
• Supporting and coordinating volunteers
• Coordinating with outside organizations to provide cultural programming
• Assisting with admission and orientation of new tenants
• Rent collection, pest management, and other landlord responsibilities
• Supporting individuals to achieve their goals while encouraging independence and recovery
• Maintaining a safe and healthy environment

WHAT YOU WILL BRING:

• Post Secondary education in related field or equivalent
• Experience working within a case management framework with individuals with serious mental illness, substance use, or other special needs
• Recent Police Vulnerable Sector Check (PVSC) with the information therein acceptable by Indwell to meet the operational requirements of the program- at one’s own cost
• Current First Aid & CPR Certification from an approved provider that meets Ontario provincial standards or willingness to register for the training within 30 days of employment-reimbursement by Indwell
• A knowledge of local community resources, including local indigenous resources and community
• Awareness of Indigenous culture and history and in particular, the impacts of residential schools and intergenerational trauma.
• Knowledge of landlord-tenant relations is beneficial. A warm, sensitive, and caring approach
• Ability to maintain good interpersonal relationships and have a genuine interest in supporting people living with mental illness
• Work independently, have strong problem-solving skills, be flexible, organized, responsible, and take initiative
• A valid “G” class driver’s license with own vehicle

We want you to thrive:

• Vacation: 3 weeks 15 days paid with 8 HEAL days (sick and personal appointments) per year
• Extensive Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care. Life Insurance and long-term disability
• Employee Assistance Program: primary care and professional consulting services
• Group RRSP: Indwells contributes 5% of salary
• Onboarding Process: We provide an extensive onboarding process that includes virtual training, in person training and shadowing other staff.
• Professional and Personal Development: We provide an Annual Spring Leadership Conference to grow professionally and a Fall Spiritual Nature Retreat to rest and recharge with co-workers. Trainings on topics related to the StrengthsFinder assessment, Indigenous Cultural Safety, 2SLGBTQIA+ Awareness, Non-Violent Crisis Intervention, First Aid, Naloxone Administration and Suicide Prevention. Plus, many more robust internal trainings that walk staff through the ins and outs of supporting those with complex needs.
• Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.

Inspired to JOIN OUR TEAM, we invite you…

To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified.

Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people. We are committed to using these technologies in a manner that is fair and transparent.

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.