Job Description

Do Work That Matters. In a Culture That Means It.
Be part of a team that values connection, accountability, and real impact.
Why Access?
Because how we work matters just as much as what we do. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support.
You’ll be part of a team that is:
• Clear about expectations
• Supportive and accountable
• Focused on outcomes that matter to people.
And committed to helping people live the healthiest and fullest lives possible – while making sure out staff can do the same.

Location: Middletown, NY
Salary: $62,483 annually
Hours: Monday-Friday, 8:00AM-4:00PM | 40 hours per week
Schedule: Primarily daytime hours, with flexibility for occasional evenings, weekends, on-call coverage, and emergency response as needed.

OF PRIMARY RESPONSIBILITIES:
Are you a natural leader who enjoys helping others succeed? Do you believe that stable housing can be a powerful foundation for recovery and independence?
If so, we’d love to have you join our team!
The Supported Housing Coordinator provides leadership, guidance, and support to the Supported Housing team while helping ensure that individuals receiving services have the tools and resources they need to maintain housing, work toward their goals, and live successfully in the community.
This position plays an important role in the day-to-day coordination of the program, including staff supervision, training, quality assurance, documentation, program development, and collaboration with community partners.
The Coordinator will also maintain a smaller caseload, allowing them to stay connected to the individuals we serve while supporting the team as a whole.

PRIMARY FUNCTIONS:
• Lead and support the team: Supervise Supported Housing staff, provide coaching and guidance, and conduct performance evaluations to help team members grow and succeed.
• Be a resource for staff: Provide training, support, and feedback regarding best practices, agency policies, regulatory requirements, and quality service delivery.
• Keep the team connected: Facilitate staff meetings, encourage open communication, and help create a positive and collaborative team environment.
• Keep things on track: Monitor program goals, outcomes, documentation, and reports to ensure services are timely, effective, and meeting expectations.
• Champion quality: Conduct Quality Assurance (QA) reviews of staff documentation to ensure it is accurate, thorough, and completed within required timeframes in the electronic health record.
• Stay connected to the people we serve: Maintain a smaller caseload and provide direct support to recipients, including assisting with individualized goals, housing stability, recovery, and community integration.
• Build community connections: Represent the agency at community meetings, including SPOA and other meetings involving service coordination and community resources.
• Problem-solve: Assist staff and recipients with challenges, conflicts, crises, and barriers that may impact housing stability or successful community living.
• Collaborate: Work closely with community providers, treatment teams, families/support systems when appropriate, and other service professionals to coordinate effective services.
• Support program growth: Assist with program development, monitoring, evaluation, and identifying opportunities to improve services and outcomes.
• Be there when it matters: Participate in off-hours on-call and emergency response responsibilities as assigned.
• Stay flexible: Work occasional evenings and weekends when needed to ensure the needs of recipients and the program are met.

ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:
• Participate in agency, program, and community meetings as required.
• Assist with special projects, program initiatives, and program development activities.
• Provide additional support to the Supported Housing team during periods of increased need.
• Assist with identifying creative solutions to improve services and strengthen the program.
• Take on additional assignments as needed.

QUALIFICATIONS AND ATTRIBUTES:
We’re looking for someone who is organized, dependable, compassionate, and ready to lead. The ideal candidate is someone who can balance supporting staff, working directly with recipients, managing program responsibilities, and handling the occasional unexpected challenge with professionalism and a good attitude.
Successful candidates will demonstrate:
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• A collaborative, team-oriented approach.
• Strong organizational skills and attention to detail.
• The ability to prioritize multiple responsibilities and meet deadlines.
• A commitment to person-centered, recovery-oriented services.
• The ability to build positive relationships with recipients, staff, and community partners.
• Strong problem-solving and crisis-management skills.
• The ability to work independently while also being a supportive team member.
• Flexibility and willingness to respond to the needs of the program.
• A valid driver’s license and reliable transportation may be required for position-related travel.
Bilingual English/Spanish speaking is a plus!

EDUCATION AND EXPERIENCE:
• Minimum of a Bachelor’s degree required.
• Minimum of two (2) years in the provision of mental health services, including promoting recovery, providing crisis management, and coordinating and collaborating with community resources.
• Background working with individuals with mental health needs in a community-based setting preferred.
• Supervisory experience preferred.
• Familiarity with electronic health records and service documentation preferred.

PHYSICAL CHARACTERISTICS:
These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed in each case.
• Must be capable to sit or stand in front of a computer for long-periods of time.
• Able to work in open space floor plan.
• Must be capable to move throughout work day.
• Work alongside co-workers within 3 feet.
• Must be able to move in tight spaces.
• Occasional lifting of > 15+ pounds.

WHY THIS ROLE MATTERS
As a Supported Housing Coordinator, you won't just be managing a program — you'll be helping build a team that helps people build stable, independent lives.
If you're someone who enjoys leading people, solving problems, building relationships, and making a meaningful difference in your community, this could be the opportunity you've been looking for.

IND2024

An Equal Opportunity Employer, including disability and Veterans