About us | Mō mātou ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.
You can find more about ACC and the work we do at www.acc.co.nz
As a Supporting Independence Recovery Coordinator (Levels 1 and 2), you'll play a pivotal role in helping people rebuild their lives after injury. Acting as the primary point of contact for clients with complex or sensitive needs, you'll support individuals and whānau to overcome barriers, access the right services, and achieve greater independence, wellbeing, and quality of life.
Your caseload focuses on clients who are not participating in paid employment and whose recovery goals are centred on living independently, staying connected to their communities, and improving their quality of life rather than returning to work. This includes supporting children, students, superannuants, beneficiaries, and others whose rehabilitation needs are focused on everyday living.
No two days are the same. One conversation may involve helping a young person access supports that enable them to fully participate at school, while another may focus on assisting an older client to remain independent at home following a significant injury. Working alongside clients, family/whānau, healthcare providers, community organisations, schools, support services, and aged-care providers, you'll coordinate personalised recovery plans that create meaningful and lasting outcomes.
This is a role where your empathy, judgement, and relationship-building skills can have a genuine impact. You'll help people regain confidence, maintain independence, and participate more fully in the things that matter most to them, all while contributing to keeping Kiwis safe at work, at home, and everywhere in between.
The appointing salary for this role is based on skills and experience
Appointment level will be determined through the recruitment process based on demonstrated capability and Injury Rehabilitation Case Management experience. Candidates may be appointed at Band 14 (L1) or Band 15 (L2)
Click here to determine how we assess Level 1 and Level 2
Alongside a competitive salary, you'll benefit from ACC's generous benefits package, which at present includes a 9% employer superannuation contribution with no mandatory employee contribution, plus optional life and income protection insurance.
You will bring:
Working at ACC | Mō ACC At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.
Applications will run through to Sunday 11 October 2026 11.55pm, however if an ideal candidate is found we may progress screening and interviewing sooner.
Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email HRHelp@acc.co.nz quoting the Job Identification number next to the role title.
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
