Job Description

Supported Assistant Practitioner/Assistant Practitioner | 11498 | permanent contract | 37 hours per week | £33,119 to £34,811 (G grade) or £30,023 to £32,046 (F grade) | Grade F/G | Norwich

Our Social Care Community Engagement (SCCE) Team is at the forefront of implementing the "Human Learning Systems approach" - Norfolk's approach to delivering a new model of social care. This tried and tested method focuses on strengthening our front door and encouraging social care professionals to have meaningful conversations with individuals to create better outcomes. It moves away from process-driven 'hand-offs' and promotes connecting with local networks and community support. By fostering these genuine interactions, we aim to enhance the quality of care and support available in our neighbourhoods and communities.

In this role, you will need excellent communication, record-keeping, and keyboard skills, along with experience of working with individuals who require care and support. A commitment to excellent customer service and the ability to manage a high turnover of work in an organised and efficient manner are essential.

You should also have a strong commitment to multidisciplinary working and be familiar with the department’s eligibility criteria. To accomplish our goals, we are committed to equipping our team members with the skills and resources necessary to engage meaningfully with those we serve. Regular individual supervision, peer group support, and access to appropriate training will be provided to assist your learning and development.

Our approach prioritises personalised care that recognises the unique circumstances and needs of each individual. By fostering strong relationships and empowering individuals, we aim to create a collaborative environment where everyone can thrive. To build meaningful relationships with the people we support, this role requires regular in-person work in both the office and community.

SCCE current works in a hybrid manner (office and remote working). Note that this is open for review as we expect flexibility and adaptably to the demands of the service.

Adult Social Services in Norfolk is on an ambitious, exciting transformation journey. We're redesigning how we work to create a system that is flexible, human, and focused on better outcomes. As part of this journey, you'll contribute to an environment where learning is continuous, insight is shared, and innovation is encouraged. We support flexible and hybrid working, with a minimum expectation of two days per week spent in a community or office setting, helping you stay connected with colleagues, communities and the people we support.

For an informal discussion regarding this vacancy please contact:

Kerry Rhimes, Team Manager, at kerry.rhimes@norfolk.gov.uk or 01603306159

Rhoda Dete, Team Manager, at rhoda.dete@norfolk.gov.uk or 01603 224065

Vanessa Aguado, Team Manager, at vanessa.aguado@norfolk.gov.uk or 01603 306696

We're looking to appoint either a Supported Assistant Practitioner (Scale F) or an experienced Assistant Practitioner (Scale G) and require a CV and Supporting Statement from you. In your application, you should set out how you meet the essential and desirable criteria of each of the roles, so we advise reading the full Job Description and Person Specification for each first before applying:  

Supported Assistant Practitioner : Job Description and Person Specification 

Assistant Practitioner: Job Description and Person Specification  

 Our Supported Assistant Practitioners (Scale F) join our 9-month, bespoke support programme (The Assistant Practitioner Development Programme), enabling you to progress to an Assistant Practitioner role (Scale G) subject to satisfactory programme completion. 

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 29 October 2026

All other applicants closing date: 05 November 2026

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
• ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

You can find information on our Terms and Conditions here.