Job Description

Lift Community Services focuses on helping all people thrive in the qathet region by reducing social inequities and by providing support and advocacy for anyone who needs it. Our vision is a welcoming, inclusive, and diversity-affirming community that is free of poverty and full of heart. At Lift, we believe a thriving, sustainable community comes from a collaborative, equitable, future-focused approach.

Our programs and services include employment services, supportive housing and homeless outreach, literacy programs and outreach, immigrant services, adult and family on-demand support. We also provide community leadership and development in overdose response planning, poverty reduction planning, and other projects that develop a more connected and resilient community.

The Position

The Support Worker contributes to a safe, supportive, and inclusive living environment by supporting tenants and guests with daily living, encouraging independence, and promoting community connections. Working collaboratively with housing, maintenance, janitorial, and kitchen staff, the position collaborates with the team to provide direct tenant and guest support, communicates safety concerns, and contributes to a respectful, team-based environment.

• Job status: Casual on Call
• Job title: Support Worker - Supportive Housing/Shelter
• Hours of Work: As scheduled - (8am-8pm) and/or night shifts (8pm-8am)
• Work site: Supportive Housing or Shelter
• Date Posted: April 29, 2026
• Close Date: May 13, 2026
• Hourly wage: $29.62 - 31.40 per hour, plus applicable shift premiums
• Reports to Housing Services Manager

Qualifications

• High school completion required
• 1 Year Employment Experience
• Knowledge of the Housing First model and harm reduction practices
• Familiarity with mental health, addiction services, and community resources
• Successful Vulnerable Sector Check and/or Criminal Record Check required

Skills

• Basic understanding of street culture
• Reliable, responsive, and supportive team member
• Demonstrates excellent communication and active listening skills
• Demonstrates concise and ethical documenting skills
• Ability to handle sensitive information and maintain client confidentiality
• Demonstrates professional boundaries
• Demonstrates understanding of emergency response protocol
• Ability to remain alert and perform tasks in a demanding environment
• Ability to remain calm and responsive during crisis incident response
• Contributes to a culturally safe environment

Working Condition and Physical Requirements

• 12-hour day and night shifts in a fast-paced supportive housing / shelter environment
• Attends to medical emergencies including overdoses, injuries, and mental health crises
• Regularly navigates stairs and uses industrial cleaning products and equipment
• Safely lifts up to 50lbs
• Collaborates as part of a team with high expectations for accountability, inclusivity, and respect

We appreciate all applications, however, only those selected for an interview will be contacted.

We live and work on the homelands and territories of the Tla’amin People. We honour the land, the Tla’amin People, and their treaty and continually seek to strengthen our relationship and responsibilities to them as guests in the territory.