Job Description

Support Worker (Supported Accommodation)

Application Deadline: 6 October 2026

Department: Operations

Employment Type: Full Time

Location: Hounslow

Reporting To: Mahbuba Nargis

Compensation: Basic Salary £23892.96 per annum plus Geographical Allowance £1940.0 per annum

Description

Great opportunity to join a vibrant team of support workers who provide a 24-hours mental wellbeing specialist accommodation-based supported living service for adults aged 18-65 with a diagnosed mental illness and/or primary mental health needs.

Full time

Permanent

Basic Salary £23892.96 plus Geographical Allowance £1940.0

Key Responsibilities

• Support individuals to maintain good mental health and maximise recovery outcomes to maintain independent lives, through culturally appropriate person-led service provision
• Support individuals to prevent tenancy breakdown and loss of accommodation and to be integrated members of their communities.
• Partnership working with relevant agencies, in particular mental health professionals.
• Provide an environment where all individuals within the nine (9) protected characteristics in the Equality Act 2010, feel safe, secure, and protected from avoidable harm.
• Promoting independence and enabling people to live as independently as possible.

Skills, Knowledge & Expertise

Essential:

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
• Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job-related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to travel; have access to car/public transport
• Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice

Desirable

• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent

Job Benefits