Job Description

Number of Positions Available:

1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Support Worker – Homelessness

Katherine, NT

Full‑time, Permanent

SCHADS Level 3

Why this role matters

The Salvation Army is one of Australia’s largest providers of homelessness services. We believe every person deserves dignity, respect and access to a safe, affordable and secure home. As a Support Worker at The Hub in Katherine, you’ll work alongside the Homelessness and Case Management teams to provide practical support, service navigation and community engagement for individuals and families experiencing or at risk of homelessness.

Using a strength‑based, trauma‑informed and culturally safe approach, you’ll build positive relationships, help people access services and appointments, support Hub activities and programs, and encourage participants to work towards their goals. Your presence and commitment will make a meaningful difference in the lives of people in the Katherine community.

About the role

This full‑time role provides practical support to people accessing The Hub, assists with service navigation, and contributes to the delivery of Hub activities and programs. You’ll work collaboratively with the Homelessness and Case Management teams, other Salvation Army programs and external service providers to ensure coordinated support and improved outcomes for participants.

This is a permanent, full‑time position based in Katherine, NT, reporting to the Team Leader. Pay is in accordance with the SCHADS Level 3 Award.

How you will make an impact

• Assist and support clients accessing TSA and external support services
• Establish relationships that encourage self‑determination, participation and improved wellbeing
• Build effective working relationships with staff, clients and stakeholders
• Maintain regular communication with all team members
• Support clients to actively engage in their case plans as directed
• Assist in the provision of meals, donations and material assistance
• Accurately update client records and input data in line with TSA standards, policy and procedure
• Be compliant with TSA policies and procedures and seek best‑practice standards for safe work environments
• Provide general reception and administrative support duties

What you will bring

• Demonstrated experience working in homelessness services, crisis accommodation, outreach, or similar community‑based support environments.
• Knowledge of local Aboriginal communities and culture
• Cert IV in Community Services or similar (desirable)
• Self‑motivation and a high level of initiative
• Outstanding presentation and communication skills, with the ability to interact, network and build positive relationships
• Knowledge of WHS obligations and the ability to practice these in line with TSA policy, procedures and legislation
• Experience working with people who may not have English as a first language
• Skilled in using Microsoft Office programs — including Word, Excel and Outlook
• Working with Children (Ochre Card)
• NT Driver’s Licence

What we offer

The Salvos offer eligible employees a well‑balanced package of meaningful benefits, including:

• $44.54 – $47.76 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging
• SCHADS Level 3 – Above Award conditions (up to 10%)
• Remote Area Housing Benefit to employees who live and work in the area (up to $31,800 tax free) and Entertainment Benefit (up to $2,650 tax free)
• Generous paid parental leave (12 weeks for primary carers)
• Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs
• Flexible working arrangements
• Access to EAP and health & wellness initiatives
• Ongoing training and development to support your growth
• A rewarding, purpose‑driven career that makes a positive and lasting social impact

How to apply

If you’re passionate about supporting people and contributing to a welcoming, community‑focused environment, we’d love to hear from you. Please submit your application, including a resume and cover letter outlining your suitability for the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration