Job Description

About Ruah

Ruah is a leading values-driven employer in Western Australia's community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA's biggest Peer Support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

This position works directly with women and children accessing a family and domestic violence refuge. In accordance with the Equal Opportunity Act 1984 (WA), this is a designated female-only position.

This role is based within a specialist family and domestic violence refuge that provides crisis accommodation and support to women and children escaping family and domestic violence.

As a Support Worker, you will provide practical, person-centred and trauma-informed support to women and children accessing the service. Working alongside the Team Lead and Support Coordinator, you will assist residents to achieve their goals, access community resources, attend appointments, develop daily living skills and strengthen their pathway towards safety, stability and independence. The role sits at the frontline of Ruah's service delivery and is integral to achieving positive outcomes for families during a critical period in their lives.

This is a full-time permanent opportunity working 38 hours per week across 5 days. You'll work a rotating roster of day shifts, including 8:00am to 4:00pm, 9:00am to 5:00pm and 10:00am to 6:00pm, ensuring women and children receive consistent, high-quality support throughout their stay.

How You'll Make an Impact

In this role, you will:

• Provide trauma-informed, person-centred support to women and children accessing crisis accommodation.
• Build positive relationships that promote safety, wellbeing and independence.
• Support residents to achieve their goals through practical assistance and recovery-focused interventions.
• Assist clients to attend appointments and connect with relevant community services and supports.
• Deliver daily living and activity-based supports that strengthen confidence and self-management skills.
• Maintain accurate client records, case notes and service documentation.
• Work collaboratively with internal teams and external stakeholders to achieve positive outcomes for families.
• Contribute to a safe, inclusive and supportive environment for residents and colleagues.
• Follow organisational policies, procedures and safeguarding requirements.
• Participate in supervision, team meetings and continuous improvement activities.

What We're Looking For

The successful applicant will be able to demonstrate:

• Completion of, or progress towards, a relevant Certificate II or III qualification, relevant work experience and/or lived experience.
• Ability to build positive and professional relationships with clients who have diverse and complex needs.
• Strong interpersonal and communication skills.
• Ability to work independently while contributing positively to a team environment.
• Resilience, emotional maturity and the ability to model positive behaviours.
• Sound computer skills, including Microsoft Office and client management systems.
• Knowledge and understanding of diversity, inclusion and cultural safety, particularly Aboriginal culture.
• Commitment to working within and contributing to Ruah's vision, mission and values.

Desirable

• Experience working in family and domestic violence services.
• Experience within community services, homelessness, housing or mental health programs.
• Understanding of trauma-informed, recovery-oriented and strengths-based practice.
• Experience supporting women and children experiencing crisis or significant life challenges.

What Do We Offer?

• A salary aligned with Level 2 of the SCHADS Award starting at $71,800 + Super.
• 5 weeks annual leave plus 17.5% annual leave loading.
• 16 weeks paid parental leave, with flexibility to access 32 weeks at half pay.
• Free, independent and confidential access for you and your family to our Employee Assistance Program.
• Free Ruah-paid Journey Cover.
• Up to $15,900 in salary packaging benefits.
• An additional $2,650 in meal entertainment packaging.
• Additional salary packaging options including travel, accommodation, parking and education expenses.
• Opportunities to participate in employee working groups, Pride events, cultural initiatives and reconciliation activities.
• Ongoing learning and development opportunities.

Required Compliance Documents

• Current Driver's Licence.
• National Police Clearance Certificate.
• Working with Children Check.
• Current First Aid Certificate.

How to Apply

We'd love to hear from you.

Please click Apply and submit your current CV along with a cover letter of no more than two pages outlining your suitability for the role.

Closing date for applications: 9 November 2026

Please note: This advertisement may be closed prior to the advertised closing date.

For further information, please contact Alison Angeleski, Service Lead - Family and Domestic Violence, at alison.angeleski@ruah.org.au.

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right. Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.