Job Description

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Support Worker – Mt Isa

📍 Location: Mt Isa
💼 Employment: Casual
📋 Classification: SCHADS Level 3

Make a Difference Every Day

Are you passionate about supporting people to achieve positive change in their lives?

Join The Salvation Army as a Support Worker and play an important role in creating a safe, respectful and supportive environment for people on their recovery journey. Working within our participant-led model of care, you’ll provide practical support, encouragement and connection to help participants build confidence, stability and independence.

Why this role matters

The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.

About the Role

As a Support Worker, you’ll be a welcoming and reliable presence for participants accessing our service. You’ll help create an environment where people feel safe, heard and respected, while supporting them to work towards their individual goals.

What You’ll Do

• Provide a warm and responsive first point of contact for participants and respond appropriately to urgent needs.
• Work alongside senior team members to identify, manage and prevent potential high-risk situations.
• Facilitate daily programs and activities, including social activities, Spirit Lifter and information sessions.
• Provide practical information, guidance and support based on individual participant needs.
• Build positive, trusting relationships that encourage self-determination and active participation.
• Support participants to implement their individual case plans in line with TSA’s model of care.
• Encourage participation in recovery goals and connect participants with appropriate services and community supports.
• Contribute to activity risk assessments and communicate appropriate risk mitigation strategies to management.
• Promote a safe, inclusive and respectful environment for all participants.

What You’ll Bring

We’re looking for someone who is compassionate, reliable and genuinely committed to supporting people through their recovery journey.

You’ll ideally have:

• A relevant Certificate-level qualification; or
• Relevant industry experience and/or on-the-job training; or
• A relevant Diploma-level qualification.
• Current First Aid Certificate.
• Current Driver’s Licence.
• Blue Card (Working with Children Check) – required for Mt Isa and Townsville roles.
• Strong communication and interpersonal skills.
• The ability to work collaboratively while also supporting participants to develop independence and self-determination.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Remote Area Housing Benefit to employees who live and work in the area (up to $31,800 tax free)
• Flexible onsite working arrangements.
• Access to EAP and health & wellness initiatives
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration