Job Description

Number of Positions Available:

1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Support Worker – Still Waters (Ashmore)

Status: Full Time

About the Role

As a Support Worker, you’ll play a vital frontline role in assisting individuals who present for help. You’ll provide brief intervention, practical support, and guidance across both community‑based and residential settings, helping people stabilise, connect with services, and move toward improved wellbeing.

Why this role matters

The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short term financial assistance and ongoing financial management support services. The Doorways Team provide person-centred trauma informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty.

Key Responsibilities

• Provide support, guidance, and assistance to community members, emergency service providers, and visitors in line with site procedures.
• Deliver brief interventions including initial assessments, screening, information sharing, and referrals.
• Work with senior staff to take appropriate preventative action in potential high‑risk situations.
• Share information that assists in assessing and addressing client needs, issues, and circumstances.
• Build effective, empowering relationships that encourage self‑determination and participation.
• Collaborate closely with case workers to ensure timely, person‑centred support.
• Identify and address workplace hazards in line with TSA procedures.
• Report incidents accurately and promptly according to TSA and funding body requirements.

• Maintain accurate, up‑to‑date records and data using TSA and government information systems.

Qualifications & Experience

• Tertiary qualification in Community Services, Social Work, or a related field (minimum Diploma level).
• Experience in a social services environment (e.g., homelessness) is desirable.
• Current Driver’s Licence.
• First Aid Certificate and CPR.
• QLD Working with Children Check (mandatory).

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration