Job Description

URM Stores, Inc. is currently looking for an experienced professional to join our team as our next amazing Support Technician II! As the Support Technician II, you will provide world-class first response to incidents and service requests; assist in problem identification; monitor issues from start to resolution and communicate various types of information with customers/users through appropriate channels; and provide technical troubleshooting and resolution of computers and computer applications, retail systems and applications, Citrix, and URM-specific and internally developed applications.

You will have direct contact with our customers and are expected to be proactive with the support of services and products. You will exceed customer expectations by performing extraordinary customer service, identifying their needs, and providing them with exceptional communication.

This position requires a 100% on-site presence, no remote work will be allowed.

Responsibilities:

• Serve as escalation point for Level I.
• Resolve complex endpoint issues.
• Support advanced configurations and deployments.
• Assist with endpoint security compliance.
• Support site infrastructure as needed.
• Collaborate with engineering teams.
• Improve endpoint standards and processes.
• Mentor junior technicians.
• Troubleshoot endpoints and applications.
• Assist with root cause analysis.
• Develop knowledge base content.
• Support onboarding/offboarding.
• Mentor junior staff.
• Participate in the Tier I on-call rotation.

Required Minimum Qualifications and Skills:

• Preferred 4–7 years endpoint support experience.
• Strong knowledge of endpoint systems and management tools.
• Strong knowledge of Windows and Microsoft 365.
• Experience troubleshooting enterprise systems.
• Experience with tools like Intune, Ivanti or SCCM.
• Familiarity with networking basics.
• Strong analytical skills.

Ready to Make an Impact? Apply today and take the next step in your career with URM Stores—the leading food distributor in the Inland Northwest.

A Legacy of Local Impact Since 1921

For over a century, URM has been the powerhouse behind independent grocers, operating as a proud retailer-owned cooperative. Our mission? To fuel the success of local, community-focused grocery stores by handling everything from purchasing and warehousing to timely delivery of top-quality merchandise.

What sets us apart? Our unique cooperative model means our Member-Owners aren’t just customers—they’re shareholders. We reinvest in their success by returning net earnings from Patronage Department activities as patronage dividends.

Today, URM has grown into a billion-dollar enterprise, employing more than 3,000 dedicated team members across URM and our thriving subsidiaries— Rosauers Supermarkets and Peirone Produce And we're just getting started.

We work in a supportive team environment and in addition to our amazing culture, our employees enjoy many perks, and below are a few of the highlights of our complete compensation package:

• An employee’s placement within the salary range is determined by a variety of factors, including the applicable minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic area, job performance, shift assignments, travel requirements, and overall business or organizational needs. Salary range $28 - $31/hour DOE, plus so much more!
• Insurance Benefits – So that our non-union employees have more to take home from their paycheck, URM pays 100% of the Medical/Dental/Vision/RX Insurance premiums for the employee and over 93% for the employee’s dependents!
• 401k Retirement Plan with an amazing Company match up to 9% of your annual salary!
• Subsidized Life Insurance for employees and great rates for the employee’s family.
• Company paid Long-Term Disability insurance.
• Short-Term Disability and Cancer Insurance available.
• Life Flight Insurance at Special Rate.
• Great vacation plan!
• Six Paid Holidays and four Paid Personal Holidays.
• Paid Sick Days.
• Paid Volunteer Service Day! Get paid to volunteer at your favorite non-profit!
• Experience enjoyable Company sponsored activities through events like URM March Madness Brackets, Family Hockey Night with the Chiefs, Holiday Mingle & Jingle with great raffle giveaways, Summer Evening Wine & Music Event, and Winter Break Movie Night, which are just a glimpse of the fun we have to offer for employees and their families!
• Plus, enjoy a variety of Corporate discounts, from gym memberships, cell phone plans, to computer discounts!
• We also offer an Amazing Employee Discount Program at our Company-owned Grocery Stores!!!!

URM Stores, Inc. is proud to be an equal opportunity employer, committed to fostering an inclusive workplace. We provide equal employment opportunities to all individuals regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, disability, ancestry, veteran status, genetic information, or any other characteristic protected by federal or state law.

We are dedicated to maintaining a work environment free from discrimination in all aspects of employment, including recruitment, hiring, training, promotions, compensation, and workplace practices.

Please note: All selected candidates must successfully pass a pre-employment drug screening, as URM maintains a drug-free workplace.