Job Description

Support Services Manager

📍Leicester

💼 Permanent | full-time | office based | competitive salary

Mattioli Woods is a respected, FCA-regulated wealth management firm — and behind our client-facing work is an operations function that keeps everything moving. We're looking for a Support Services Manager to lead that function in Leicester.

This is a hands-on leadership role. You'll manage day-to-day operations, develop your team, own supplier relationships and play an active part in how we integrate and scale, — including supporting acquisition activity as we continue to grow.

What you'll be doing:

• leading daily operations: — morning briefings, task allocation, post handling and team priorities
• holding regular 1-1s, reviews and performance conversations that genuinely help people grow
• designing and implementing training plans and building a team culture known for progression
• managing key supplier relationships and contracts, including Royal Mail and franking agreements
• supporting merger integration: — facilitating planning discussions and ensuring acquired businesses are onboarded smoothly
• spotting inefficiencies and leading improvement initiatives from start to finish

What we're looking for:

• proven people management experience: — you coach, develop and hold your team to high standards
• strong organisational skills and the ability to stay calm when priorities compete
• clear, credible communication at all levels – with your team, senior stakeholders and external partners
• a proactive, solutions-focused approach; — you don't wait to be asked
• the resilience to handle escalations and make sound decisions independently
• experience in a service environment; financial services is a bonus

Why this role?

This isn't a back-office position, — it's a leadership role with real autonomy, genuine strategic involvement and the opportunity to shape how a growing team operates. If you want to make a visible impact and develop people in a growing organisation, this is worth a conversation.

Perks and benefits

💰 competitive salary (depending on experience)
⏰ 34.5-hour working week
🏥 health cash plan (Core Level 1)
💼 5% employer/5% employee pension
💖 4x salary life assurance and group income protection
🎉 25 days’ holiday plus statutory (increasing with service)
🌱 training and development opportunities
🤝 a supportive, collaborative team environment

Ready to join a team where your contribution matters? Apply now.