Encora Inc.

Support Team Lead

Encora Inc.  •  Onsite  •  3 hours ago
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Job Description

Coforge is seeking an experienced Site Reliability Engineering (SRE) Team Lead to guide our Application Support SRE function and manage a high‑performing team responsible for ensuring the performance, availability, and reliability of mission‑critical customer‑facing applications. This role combines hands‑on technical leadership with people management, process ownership, and operational excellence.

What You'll Lead & Oversee

People Leadership

  • Manage, mentor, and coach a team of Application Support SREs; support career progression and skills development.
  • Oversee team performance, capacity planning, and staffing for a 24x7 support model.
  • Serve as the senior escalation point during major incidents and high-severity events.
  • Foster a culture of accountability, blameless postmortems, continuous learning, and operational excellence.
  • Establish team OKRs, KPIs, and reliability goals aligned with business objectives.

Operational & Process Ownership

  • Own and mature SRE processes including incident management, problem management, change management, and service readiness.
  • Lead major incident response, coordinate cross-functional teams, ensure communication excellence, and drive root cause analysis.
  • Define and enforce SLOs, SLIs, and error budgets for supported applications.
  • Implement preventative solutions and systemic fixes that reduce incident recurrence.
  • Enhance observability practices across Splunk, OpenTelemetry, AppDynamics, Datadog, and similar tools.
  • Improve dashboards, alerting strategies, and telemetry coverage.

Technical Leadership

  • Provide insights and recommendations for reliability, scalability, and performance across AWS-hosted applications, Mulesoft APIs, and Kubernetes-based services.
  • Collaborate with development and architecture teams to integrate SRE principles early in the lifecycle.
  • Champion automation to reduce toil—CI/CD optimization, deployment improvements, self-healing mechanisms, and runbooks.
  • Analyze logs, performance issues, and code behavior to support Tier 2/Tier 3 escalations.
  • Recommend initiatives to expand Splunk automation and AI-driven insights.

Qualifications

Required

  • 5–8+ years in SRE, DevOps, or production engineering roles.
  • 2–4+ years in a technical lead or people management capacity.
  • Strong experience supporting AWS-based applications, microservices, or API-driven environments.
  • Advanced troubleshooting skills.
  • Hands-on experience with observability stacks (either opensource or splunk)
  • Familiarity with ITIL and incident frameworks.

Preferred

  • Bachelor's or Master's degree in Computer Science or related field.
  • Certifications in ITIL, AWS, Azure, or GCP.
  • Experience with Mulesoft, Postman, and API testing.
  • Proficiency with Kubernetes
  • Strong cloud-native networking knowledge.

What We Value

  • A proactive, ownership-driven mindset.
  • Strong communication and stakeholder management.
  • Ability to lead during major incidents.
  • Passion for continuous improvement and operational rigor.
Encora Inc.

About Encora Inc.

Encora is a global digital engineering company built for a new era of AI-powered businesses. Forged in Silicon Valley, we grew up serving digital natives who demanded speed, scale, and flawless experiences. Today, we bring that same DNA to enterprises worldwide, enabling speed and hyper-adaptability, moving them further along their quest to become more composable and agile.

With two decades at the convergence of Cloud, Data, and AI, we help organizations move beyond rigid, legacy models to become composable enterprises, through adaptive systems designed to sense change and reconfigure in real time.

More than 9,500 engineers, designers, and domain experts across the Americas, Europe, India, and Southeast Asia give Encora the ability to combine nearshore agility with global scale. Backed by Advent International and Warburg Pincus, we deliver innovation acceleration and modernization across industries, powered by Encora AIVA™, our orchestration platform for AI-native engineering.

We believe the future won’t be built by humans or machines alone, but by human creativity amplified by limitless machine intelligence. At Encora, that’s how we help our clients build fast and adapt faster.

Industry
IT & Software
Company Size
5,001-10,000 employees
Headquarters
Santa Clara, California
Year Founded
Unknown
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