Job Description

Are you an experienced customer support professional with leadership experience and a passion for delivering an exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure?

We’re looking for a Support Team Lead to join our Support team in Serbia, working fully remotely!

With our excellent customer service, the Support team is the glue that holds the marketplace together. We make sure everything runs smoothly between customers, courier partners, and merchants. As our new Support Team Lead, you’ll guide and inspire your team to deliver world-class support and create experiences that leave a smile on every user’s face.

Join one of Europe’s fastest-growing tech companies and lead a high-impact support team in Serbia. You’ll combine leadership, problem-solving, and innovation to help us deliver an exceptional experience for our customers, partners, and couriers every day.

At Wolt, we move fast, stay humble, and always put people first. 💙

What you’ll be doing

• Leading by example: You’ll show what being customer-obsessed really means. At Wolt, every interaction is more than solving a problem — it’s a chance to make someone’s day.
• Diving into data: You’ll analyze trends, find improvement opportunities, and translate insights into concrete actions. Get ready to flex those spreadsheet muscles!
• Hiring, mentoring, and managing: You’ll bring in amazing people with the right attitude, help them grow through feedback and encouragement, and keep your team motivated and on track with our service goals.
• Collaborating across teams: You’ll work closely with other teams and our local markets to make sure everything runs smoothly.
• Making things smarter: From using AI tools to simplify reporting and identify automation opportunities, to helping your team adopt new technologies — you’ll help us keep improving the way we work.

Our humble expectations

• Proven leadership experience in customer support or customer experience
• Strong analytical skills — you enjoy working with data and turning insights into action
• Fluent in Serbian and English (C1)
• A true people person who loves motivating and empowering others
• Tech-savvy and eager to learn (and teach!) new tools and systems
• A can-do attitude and positive energy — you enjoy a fast-paced, ever-changing environment and aren’t afraid to roll up your sleeves
• Comfortable making decisions and managing performance to keep SLAs and CSAT on target

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today and don`t forget to attach your CV!