Transform lives, every single day
At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.
For more than 160 years, we’ve supported older Australians to live with dignity, independence and purpose. Our Anglicare At Home teams deliver person‑centred care that helps clients remain safely in their homes — and our Support Hub plays a critical role in making that happen.
We’re now looking for a Support Team Lead to join our team.
Your Opportunity
As a Support Team Lead, you’ll lead a team of Response and Scheduling Officers to ensure home care services are delivered efficiently, accurately and in line with client needs.
You’ll be responsible for keeping operations running smoothly — managing workflows, coordinating coverage and supporting your team to deliver strong outcomes in a fast‑paced environment.
In this role, you will:
Lead, coach and support a high‑performing scheduling and response team
Oversee day‑to‑day operations, ensuring work is prioritised and completed efficiently
Manage team rosters, planned and unplanned leave, and service coverage
Monitor KPIs, identify trends and drive performance improvements
Support onboarding, training and development of new team members
Ensure accurate documentation and compliance with policies and standards
Resolve client and stakeholder enquiries with a strong customer‑focused approach
Build strong relationships across Care Ops, Support Hub and broader teams
What You’ll Bring
You’re an organised, solutions‑focused leader who thrives in a high‑volume environment and enjoys leading teams to deliver strong service outcomes.
You’ll also bring:
Experience leading or supervising teams in customer service, scheduling or operations
Experience working in community, aged care or similar environments
Strong rostering/scheduling experience (home care highly regarded)
Strong communication and stakeholder management skills
Ability to manage competing priorities and solve problems quickly
High attention to detail and confidence using systems and reporting tools
Proven ability to work in a fast‑paced, changing environment
Why Anglicare Sydney?
At Anglicare, you’ll find purpose, stability and the opportunity to make a real difference.
You’ll enjoy:
Salary packaging to increase your take‑home pay
Ongoing leadership development and training
A supportive, collaborative team environment
Discounts across 400+ retailers
Employee Assistance Program and Fitness Passport
Are you ready for a career that means more?
Click Apply to submit your application. All applicants will receive a response.
Anglicare Sydney welcomes applications from Aboriginal and Torres Strait Islander peoples, and from people of all backgrounds, abilities and experiences.
Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any associated fees.
Application Close Date: June 12, 2026
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
