Moneybox

Support Team Executive

Moneybox  •  United Kingdom of Great Britain and Northern Ireland (Hybrid)  •  3 hours ago
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Job Description

About Moneybox

At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.

Job Brief

Job Brief

We are currently growing at a rapid pace with more and more people using Moneybox. To support this exciting growth, we’re looking for someone to join our Support team and to ensure that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience.

Please note we are hiring for both permanent and FTC roles.

What you'll do

  • Interacting with current and potential customers through Intercom and phone to address any queries they have.
  • Interacting with the Operations and Compliance team to ensure a great customer experience.
  • Interacting with the Product team to continually improve the customer experience.
  • Look for ways to go ‘above and beyond’ to make customers happy.
  • Raising awareness of our mortgage advice service to help customers on their home-buying journey.

Who you are

  • A driven, ambitious individual who’s looking to build their career at an exciting very- fast-growing company.
  • Naturally personable, great communicator who has a passion for their work and the people they work with.
  • Excited about being part of a fast-growing company that’s trying to make a positive mark on the world.
  • Interested in savings and investments personally, with a desire to gain even more knowledge in both of these areas.
  • Knows how to have fun whilst maintaining a professional outlook.

Experience and skills

Our commitment to customers

What's in it for you

Moneybox

About Moneybox

Moneybox is a wealth management platform, but we’re guided by our belief that wealth isn’t about the money. It’s about the means to more – more freedom and possibility, more opportunities and more peace of mind.

And we’re on a mission to give everyone the means to get more out of life.

Millions of us go through life feeling like we should be doing more to get on top of our money. But we leave it at the bottom of our to-do lists, because we're not sure where to get started or how to take the next step.

This isn’t surprising when:

Most of us weren’t taught about saving and investing at school.

We’re confronted by a complex, fragmented, and confusing industry.

Getting help making decisions about money has traditionally been reserved for a privileged few.

This leaves us feeling anxious and uncertain, and we end up with less money for the things that really matter to us.

At Moneybox, we believe that building wealth throughout life, and all of the freedom, opportunities, and peace of mind that come with it, should be possible for everyone.

We launched in 2016 and helped thousands of people start investing with just their spare change. Today, we’re now helping more than one million people build wealth throughout their lives. Whether they’re saving and investing, buying their first home, or planning for retirement, our customers will get a service they can rely on, that supports them through every step, and celebrates with them along the way.

Industry
Finance & Insurance
Company Size
201-500 employees
Headquarters
London, GB
Year Founded
2015
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