Hudl

Support Success Analyst

Hudl  •  Mumbai, IN (Onsite)  •  3 hours ago
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Job Description

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Your Role

The Support Success Analyst is responsible for ensuring the efficiency and effectiveness of the Support Team by analyzing support cases, identifying trends, and implementing solutions to enhance overall performance. The analyst ensures quality assurance measures are in place and contributes to the continuous improvement of support processes.

Must-Haves

  • Ability to work independently and within a team
  • Ability to work accurately and efficiently in a dynamic environment with tight deadlines
  • Effective communication & presentation skills
  • Strong planning, analytical, and organizational skills
  • High work standards for the quality of work.
  • Passion to create and own processes
  • Knowledge of Salesforce reporting and dashboards is an advantage

Nice-to-Haves

  • 1+ years of experience and high performance within Hudl Support
  • Operational experience with the ability to leverage data to communicate team performance and customer insights
Hudl

About Hudl

Hudl empowers more than 325K teams globally to reach their potential, working with coaches, athletes, and administrators at every level of sport. We equip teams with tools and insights to elevate performance, streamline operations, drive recruitment and deepen fan engagement. Our smart cameras capture every second of practices and games, powering the industry's ecosystem of film review, recruiting, scouting and more. Our trusted software layers data and analytics onto video to help athletes and teams reach their potential. And our platform helps every team create a stronger connection to their fans through livestreaming, athlete highlights, tickets, and updates on all the information fans care about. Learn more at Hudl.com.

We’ve built the best team in tech to help us achieve our goals. Want to be proud of where you work? Check out our open career opportunities below.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Lincoln, NE
Year Founded
2006
Website
hudl.com
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