Job Description

Location: Queen of Heaven Cemetery - Rowland Heights

Status: Non - Exempt, Full Time

Provides information and assistance to cemetery patrons regarding cemetery property, policies and practices; works with parish priests and mortuary officials; performs clerical work.
ESSENTIAL FUNCTIONS
Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.

• Assists Manager on correspondence regarding complaints from patrons, suppliers and other companies.
• May assist Manager with answering mail regarding locations, genealogy and business matters.
• Assists patrons with questions and concerns or refers to Manager for resolution.
• Tracks inventory of office supplies and orders supplies as needed with the approval of the Manager.
• Completes forms for dis-interments and re-interments.
• Completes affidavit of heirs and/or release of interest forms as needed.
• Prepares in-house and FCP Certificate of Ownership and forwards to patrons.
• Processes and verifies daily burial and memorial permits.
• Prepares daily pending interment list and board.
• Maintains grave, crypt, and niche count for monthly and yearly inventory.
• Obtains burial permits from the Health Department.
• Performs varied and general clerical work including typing, filing and answering telephones.
• Types interments and grave index cards.
• Supports in the FSP/FCP area with processing of contracts.
• May be required to interpret and/or translate for families in Spanish, as needed.
• May assume the responsibilities of the Accounting Assistant, as needed.
• May assume duties from the FSP Counselor when they are not available to assist families and mortuaries.
• Performs other duties as assigned.

Qualifications MINIMUM QUALIFICATIONS
Education and Experience
Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:

• Active member of a Roman Catholic faith community.
• High School Diploma or equivalent. Coursework in bookkeeping, basic clerical skills and experience with public relations or customer service.
• Two years of office related experience including bookkeeping responsibilities.
• Bilingual skills in English/Spanish.
• Valid California Driver’s License.

Knowledge and Abilities Knowledge of:

• Modern office methods and procedures.
• Record-keeping techniques.
• Computer operation and standard office equipment.

Ability to:

• Relate to patrons and families with empathy and compassion.
• Perform basic math computations effectively and accurately.
• Communicate effectively in written and oral form.
• Master cemetery policies and procedures.

Physical and Environmental Requirements

• Position involves sitting, standing and/or walking. Position requires ability to frequently exert up to 10 pounds of force to move objects and occasionally exert up to 20 pounds.
• Filing and retrieving documents from 4-drawers-cabinets 5 feet high. Must reach above shoulder for 2 drawers or crouch to reach lower drawers.
• Sustain frequent movement of fingers, wrists, hands, and arms.