Restaurant365

Support Specialist, Workforce (Payroll)

Restaurant365  •  Mexico City, MX (Onsite)  •  1 month ago
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Job Description

The Support Specialist, Workforce is responsible for supporting Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with Payroll. A successful applicant will have a proven track record of great attention to detail and the ability to work simultaneously on multiple tasks and projects.  The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success. 

How you'll add value:

  • Respond to technical support tickets  
  • Prompt customers for information necessary to troubleshoot problem reports 
  • Reach out to customers by phone and / or screen share as necessary to understand problem reports 
  • Help customers understand R365 payroll integration functionality 
  • Diagnose and document software defects and escalate them to management 
  • Participate in live chats 
  • Manage personal queue of customer tickets 
  • Identify gaps in company self-help documentation 
  • Identify and share ticket trends with Implementation Team 
  • Conduct Basic Training on an as-need basis  
  • Other duties as assigned 

What you'll need to be successful in this role:

  • Previous background with Payroll and HR Systems 
  • High attention to detail 
  • Excel knowledge 
  • Flexible and adaptable based on the needs of the client and internal team 
  • Solution oriented mindset with ability to articulate under pressure 
  • Effective English communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation 
  • Strong technical aptitude with experience communicating across multiple platforms 
  • A passion for helping people get the most out of technology 

  • PREFERRED QUALIFICATIONS
  • Familiarity with restaurant management 
  • Familiarity with restaurant labor scheduling and labor management 
  • Understanding of basic accounting journal entry principles 
  • Understanding of labor accruals 

Compensation

  • Compensation for this position is $18,400–$26,250 MXN monthly, depending on experience.

  • We also offer a comprehensive benefits package designed to support your health, well-being, and work-life balance.
    Benefit options include:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Meal Allowance
  • Monthly Internet & Electricity Stipend
  • Mental Health Support Resources
  • And more!
Restaurant365

About Restaurant365

Restaurant365 is the leading back-of-house accounting, inventory, workforce management, and payroll solution developed specifically for the restaurant industry. R365’s all-in-one restaurant management platform simplifies day-to-day management for leaders at all levels, empowering them to control food costs, optimize labor, and improve guest experiences. Restaurant365’s cloud-based architecture and robust integrations allow it to connect to hundreds of POS providers, vendors, and banks, providing accurate, timely reporting that offers a complete view of the business and where managers can take meaningful action.

We are a remote friendly company headquartered in Irvine, California with an office in Austin, Texas. Our people-first culture is committed to diversity, belonging, and equal opportunities for all. With a robust benefits offering, including lucrative wellness options, it’s important that members of the R365 community are feeling good, doing great work, and living their best lives.

We have the honor of being named a Top Workplace by several publications, including the Orange County Register and the Austin American-Statesman, for four consecutive years. With a record 55 G2 badges awarded in 2024, R365 is looking forward to helping our customers reach new heights as we continue growing and adding value to their businesses.

Trusted by over 40,000 restaurants nationwide, our team has been working to shape the future of the hospitality industry and help restaurants thrive since we launched in 2011. Restaurant365 is backed by Bessemer Venture Partners, ICONIQ, KKR, L Catterton, and Serent Capital.

For more information, please visit restaurant365.com or email sales@restaurant365.com.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Irvine, California
Year Founded
Unknown
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