GGS IT Consulting

Support Specialist with SQL

GGS IT Consulting  •  Kraków, PL (Onsite)  •  4 months ago
Expired
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Job Description

We are a passionate group of people who enjoy their daily challenges. Our team is determined and afraid of nothing. Although there are just about 50 of us, we help more than 350 000 employees worldwide to achieve their goals.

We support our clients within the scope of software implementation and business intelligence. We are looking for like-minded individuals who share the same passion, values, and enthusiasm. The blend of the above is the way to customer success.

We are looking for exceptionally motivated and self-driven individuals to join the IT Support Team for international projects. The multinational team is responsible for supporting global business clients and data integration into the client’s platform.

The ideal candidate should also have a good record of building solid relationships with clients and be a good team player 😊

Duties and responsibilities:

  • Resolving technical queries and communicating solutions via tools to clients on daily basis
  • Working with the queues and case tracking system effectively triages and resolves complex client application issues to departmental standards
  • Working according to Service Level Agreements
  • Collecting necessary information and data from the client to solve queries or to pass to the development team
  • Prioritization and handling of service requests within predetermined SLAs
  • Taking part in meetings/calls with business clients
  • Shift works

Qualifications

  • Experience in troubleshooting and working with SQL
  • Experience in writing SQL queries
  • Analytical thinking and the ability to understand complex problems quickly
  • Structured and solution-oriented way of working, even under pressurre
  • English min. B2
  • Time management skills

Nice to have

  • Experience with SQL Server, SSRS and SSIS, Zendesk application
  • Experience with Support and knowledge of ITIL processes

Additional Information

  • Opportunities to grow your knowledge within your area of expertise 🚀
  • Friendly working atmosphere in a professional team 👈
  • Employee-oriented working culture 🤝
  • Possibility to work partly remotely 💻
  • Sports subscription 🏀
  • Subsidized English classes 💂🏻
  • Private healthcare 🏥
  • Small teams
  • International projects
  • Free coffee ☕️
  • Free fruits 🍎
  • Free breakfasts 🍳
  • Startup atmosphere
  • No dress code 💃🕺
GGS IT Consulting

About GGS IT Consulting

At GGS, we combine database expertise, process excellence, AI and automation to redefine enterprise value creation. For over a decade, we've helped mid-market companies achieve operational excellence—delivering more than $42M in annual savings and over 1 million hours saved each year. On average, our clients see ROI payback within six months and a 91% reduction in operational cycle times.

Our portfolio spans manufacturing, logistics, and retail—with a strong focus on PE-owned businesses, helping operating partners and value-creation teams scale efficiency and impact across entire portfolios.

We specialize in five key areas that drive measurable ROI and sustainable growth:

Business Process Advisory: Receive a clear picture of your operations—from mapped processes and identified bottlenecks to a transformation roadmap benchmarked against best practices.

Business Process Automation: Eliminate repetitive manual tasks, reduce operational costs by 25–40%, and minimize human error through digital robots and workflow automation.

Low-Code Application Development: Gain modern, low-code solutions that extend your existing systems without disruption—scaling your business without replacing core platforms.

Business Intelligence: Access real-time visibility into performance across your organization, tracking KPIs and consolidating data into actionable dashboards.

AI-Powered Operations: Benefit from AI agents and intelligent workflows that automate decisions, deliver predictions, and seamlessly integrate AI into daily operations.

Everything we do is built around one goal—to maximize ROI and deliver the highest operational impact.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Kraków, PL
Year Founded
2016
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