It's time to build. Whether it's creating more housing, upgrading our infrastructure, or adapting to climate change, one thing is clear: the construction industry is at the center of solving our biggest problems. We’re making buildings cheaper and easier to build by transforming the way commercial construction companies buy their materials. Join us.
Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world. Construction accounts for $10 trillion in global spend annually and we can’t live without its output - our roads, schools, hospitals, and offices. Despite this, there’s been very little innovation over the past 70 years in how materials - which constitute up to 40% of project costs - are bought and sold. This is our opportunity.
We're looking for a Level 2 Support Agent who takes genuine pride in being fast and accurate on known problems, and has the analytical instincts to work through the new ones. You'll own a queue of 30–40+ tickets a day from specialty contractors and subs across the country, sitting at the center of how Kojo's customers experience the product every day.
The quick cadence can be overwhelming and much of the work is repetitive by design, but the opportunity for impact is clear. Our team of agents who thrive here take genuine pride in being the fastest, most accurate person on a known problem, and we’re looking for another teammate to join us on our mission to make it faster, easier and more sustainable to build the world around us.
In practice of our value of ‘transparency’ - this role is far from easy. The customers you’re working with are people under real deadline pressure: AP clerks closing the month, IT admins locked out after a domain migration, foremen on a job site replying one-handed. Some solutions will be found within the Kojo team, others will be escalated to the engineering team, and others will be sorted to our CSM team.
This role will include:
We’re looking for teammates who are driven and motivated by a challenge, not intimidated by one. Many of our customers are writing to you under real pressure, and it’s important that this Support Agent has experience working in high-volume environments where a slow reply costs someone real money — and most importantly, that that experience has sharpened you rather than burned you out.
We're also a measured team: response time, resolution time, CSAT, reopen rate, and online status are visible to your manager. We trust our people deeply, and we use the data to help everyone keep getting better. Our ideal candidate would rather spend 15 extra minutes finding the root cause than ship a deflection, and has a real, describable system for managing 20+ open threads simultaneously.
Salary: Your salary will be dependent upon many factors, including your experience level, skillset, market dynamics and balancing internal equity relative to other Kojo employees. The compensation and benefits information that we provide is based on Kojo’s good-faith estimate as of the date of the job posting and may be modified in the future.
Benefits: This position is also eligible for a new hire equity grant and all US-based full time employees are eligible for our full suite of perks and benefits. For more information about our perks and benefits, check out https://www.usekojo.com/careers.
Location: Kojo’s team members work from home 100% of the time across North and South America. If applicable, we’ll identify the travel and/or location-specific requirements of a position in the text above. Otherwise, team members can expect to work business hours congruent with their local time zone and remotely.
Inclusive Workplace: Kojo values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we consider for employment qualified applicants with arrest and conviction records. We strongly encourage people from underrepresented groups to apply.
Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Kojo. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Kojo will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.
Kojo is the leading materials procurement platform for trade and self-perform general contractors. By connecting office teams, field crews, the warehouse, and vendors on one all-inclusive procurement platform, contractors control their procurement process from takeoff to closeout, saving on material costs, reducing waste, and increasing productivity.
