The Support Specialist is responsible for initial first level user assistance, maintains the organization's computer system, resolve technical issues for Team Members, and install hardware and software. The Support Specialist acts as the front line of technical support, ensuring end-users can effectively complete their daily tasks without technological roadblocks.
Provide technical software, hardware and network problem resolution to all users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
Clearly communicate technical solutions in a user-friendly, professional manner.
Provide one-on-one end user training on basic workstation and peripheral device usage.
Troubleshoot problems related to network printer, PC hardware, ISeries, email, internet, VPN and local area network access.
Conduct hardware and software inventory database maintenance and reporting.
Operate the computer system in response to the computer time usage schedule
Produce output reports for user departments.
Maintain job logs.
Follows and enforces all departmental standards, security, run instructions, backup, recovery and shift turnover.
Reports all hardware and software malfunctions to the proper vendor in a timely manner.
Associates Degree or equivalent experience preferred.
Must have excellent communication skills.
Knowledgeable of the Casino Control Act and attendant regulations, as well as company internal controls, policies and procedures.
Must be able to obtain and maintain a valid Mississippi Gaming License.
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards loyalty program, the Company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. 21+Gambling Problem? 21+ to gamble. Gambling Problem? Call 1-800-522-4700 or text 800GAM. For more information, please visit. www.caesars.com/corporate.
Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry.
Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
