Job Description

The Support Specialist plays a vital role in ensuring efficient client support and agency operations. This position involves handling client inquiries, managing correspondence, and providing essential administrative support to the agency. The Support Specialist works primarily on an hourly basis, with flexible shifts and occasional overtime.

Why Jewelers Mutual

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

What You'll Be Doing

• Monitor and manage the agency inbox and physical mail, distributing correspondence promptly to relevant team members
• Assist with agency download, tracking and verifying the accuracy of policies and endorsements, creating and distributing Certificates of Insurance (COIs), and fulfilling other agency-related tasks as needed
• Support general data entry, filing, and scanning needs
• Collaborate with the team to maintain organized documentation and records of client interactions and transactions
• Contribute to improving customer service processes and procedures to enhance client satisfaction
• Perform additional administrative duties as assigned by supervisors to support agency operations effectively

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Bring

• High school diploma or equivalent; additional education or certification is a plus
• Previous experience in customer service, administrative support, or related fields is preferred
• Excellent verbal and written communication skills, with a customer-focused attitude
• Strong organizational skills and attention to detail to handle multiple tasks efficiently
• Proficiency in basic computer applications and willingness to learn agency-specific software
• Ability to work independently and collaboratively within a team environment
• Availability to work primarily on an hourly basis with flexibility based on workload demands
• Licensing in insurance is not required but considered a plus

What We Offer You

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting jmrecruiting@jminsure.com.