The Customer Support Specialist will serve as the first point of contact for incoming questions or concerns about our web-based app. Our goal is to make a personal connection with everyone that reaches out to the Remine team while getting them the help they need in a quick, professional and friendly manner. The Customer Support Specialist also serves as the voice of the customer: recognizing, interpreting and internally communicating the trends in customer feedback (including their successes and pain points) which are so critical to us as a business.
In order to solve problems, find workarounds and effectively understand customer feedback, our Customer Support team possesses both an in-depth knowledge of our products as well as a solid understanding of our customer base. Cross-departmental communication and collaboration is key here, and in this role you’ll thrive in a fast-paced, challenging environment, knowing you are making a difference not only in the lives of the individuals that make up our customer base, but in the future success of our company as well.
Core Duties & Responsibilities:
It would be great if you have:
We'd think you're even MORE awesome if you:
Salary: $50,000-55,000 per year
PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both consumers and their real estate agents. We partner exclusively with leading real estate teams, regardless of brokerage, in 100+ locations across the United States and Canada. Some of the nation’s top producing real estate teams choose to partner with PLACE because, unlike many of the other tech companies in our industry, we feel cutting-edge proptech should support the hardest working agents instead of eliminating them.
At the forefront of our business is a consumer services model that takes the guesswork out of real estate. Clients of PLACE-powered agents will have access to a one-stop shop that streamlines the traditionally complicated process of buying, selling, maintaining, and investing in properties. Our upcoming products include in-house mortgage brokers, title and escrow services, an insurance portal, and a home improvement network referral system, among other exciting initiatives.
In addition, PLACE’s proprietary technology and business services platform helps agents offload up to 75% of their operations tasks so they can focus on being a key advisor to their clients. PLACE partners value relationships over transactions because we take care of team accounting, bookkeeping, human resources, in-house legal, design and marketing, videography, talent acquisition, business training and coaching. Agents within PLACE-powered teams have access to employee-like benefits that are notoriously unavailable to Realtors, even at the highest production levels.
Our industry is changing and we want to bring the best candidates along for the ride. We are actively recruiting for new PLACE partners, open positions within our headquarters team, and on behalf of existing PLACE partners across the US. If you want to contribute to changing the real estate transaction and homeownership process for the better, join us today.
