Job Location USOSM HQ MAIN COMPANY - Irving, TX 75062 Position Type FT1 Salary Range $26.00 - $29.00 Hourly
Support partner practice’s revenue cycle procedures and standards. Leads revenue cycle support efforts and initiatives with partners, including training, improvements, and centralized services.
Essential Job Duties
Duty
Oversees RCM inbox tickets in a manner that ensures efficient resolution of customer issues and queries.
Facilitates work by supporting team’s efforts to attend to daily tasks received via email or phone.
Teaches / leads weekly internal training sessions.
Supports centralized processes and monitors departmental inboxes to assure work is handled in a timely, efficient, and effective manner.
Supports partner practices to facilitate open communication and collaboration to achieve posting, billing, and collection goals.
Creates partner practice satisfaction, including troubleshooting complaints and collaborating on solutions
Communicates with partner practices and other departments to meet both service and workflow expectations.
Supports partner practices by responding to queries concerning third-party software.
Supports partner practices by performing research concerning EFTs, check payments, and credit card payments.
Performs additional duties as assigned.
Qualifications and Skills
Directs work, drives engagement, develops talent.
Ensures accountability and instills trust.
Ability to manage multiple priorities with frequent interruptions.
Action oriented and drives results. Resourceful
Communicates effectively.
Plans and aligns resources.
Education and Experience
High School Diploma or Equivalent
Experience in a medical and/or dental environment.
Equivalent combination of education and experience is acceptable.
Travel Requirements
Not Necessary
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit for prolonged periods. Occasional lifting and bending to carry boxes and supplies, up to 25 pounds, may be required.
(USOSM) – a specialty management services company – partners with premier oral and maxillofacial surgeons throughout the United States to offer a partnership solution for continued, and accelerated, practice success as the healthcare landscape becomes more competitive and the regulatory complexities increase. USOSM serves as an extension of the clinical mission of its surgeon partners by preserving clinical autonomy and focusing on patient care and exceptional patient outcomes. USOSM provides operational, marketing and administrative support services, reinvests resources, and applies best practices to improve clinical and financial performance to produce steadier, more profitable growth for all.
