Job Description

At Crossroads Hospice and Palliative Care, we believe that end-of-life care is about more than medical support; it is about comfort, dignity, and clarity for patients and their loved ones. We stand beside families during life's most meaningful and challenging moments, ensuring every person we care for is treated with compassion and respect, regardless of circumstance.

The Support Services Team Leader is a dedicated MSW who honors each patient's unique journey by leading the social work, spiritual, bereavement and volunteer teams with presence, empathy, and an unwavering commitment to exceptional end-of-life care. Collaborating across the full interdisciplinary care team, this role ensures that every patient and family receives the personalized support, comfort, and meaning they deserve during one of life's most profound experiences.

Support Services Team Lead (MSW) Qualifications & Core Responsibilities:

• Master's degree in Medical Social Work (MSW) from a CSWE accredited or approved school is required
• Active, Unencumbered Social Work (LSW) license required
• BLS
• 2 years social work experience in a hospice and palliative care setting preferred, experience with geriatric and adult populations required
• Team Leadership: Coordinates, schedules, mentors, and supervises the daily workload of the social work, chaplain, bereavement, and volunteer teams, conducting competency reviews and performance evaluations while reporting directly to the Clinical Director.
• Direct Patient and Family Care: Performs and oversees comprehensive psychosocial assessments within five days of admission, provides ongoing emotional support and counseling, and ensures care is planned and delivered across all settings in alignment with each patient's individual end-of-life needs.
• Interdisciplinary Collaboration: Participates in and supervises IDG meetings to ensure all psychosocial aspects of care are addressed, while working collaboratively across nursing, aide, and support staff disciplines to evaluate and modify each patient's Plan of Care.
• Compliance and Documentation: Ensures timely and accurate documentation, monitors adherence to federal, state, and accrediting body regulations, and maintains QAPI peer review standards while reporting any compliance concerns directly to the Clinical Director.

Support Services Team Lead Benefits & Schedule:

• Shift: Monday to Friday 8:30ma - 5:00pm with after hours phone support for team in field.
• Medical, Dental, and Vision Insurance
• 401(k) match
• PTO