Opportunities for Ohioans with Disabilities (OOD) empowers Ohioans with disabilities through employment, disability determinations, and independence. Our agency works with partners in businesses, education, and non-profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio. We help connect the people of Ohio who have disabilities with the resources, support, and opportunities that fit their unique needs, abilities, and interests so that they can find and retain meaningful employment. To learn more about what we do, please visit our website at ood.ohio.gov
Follow us on social media @OhioOOD!
Support Services Supervisor Position Overview
Opportunities for Ohioans with Disabilities (OOD) is seeking a Support Services Supervisor to join our team. This role plays an important part in supporting OOD’s mission to help Ohioans with disabilities achieve quality employment, independence, and social security. As a Support Services Supervisor, you will oversee administrative and support functions that keep our offices running smoothly and ensure excellent service for the individuals we serve.
In this position, you will supervise and guide Administrative Professional staff, providing training and resources to help them succeed. You’ll coordinate front desk and phone coverage, manage referrals, application processing, and appointment scheduling, and ensure accurate documentation in line with agency policies. Your responsibilities will also include overseeing state vehicle coordination, voter registration and records retention, as well as monitoring office supplies and facility needs. You will model and provide technical assistance in using tools like AWARE, Tableau, Outlook, and Bookings and work closely with team supervisors to maintain efficient operations.
This role requires strong knowledge of office management, supervision, and safety practices. You should be skilled in using Microsoft Office and other computer applications, and able to reason through complex situations, communicate effectively, and handle sensitive inquiries. Leadership, organizational skills, and the ability to foster positive relationships are key to success in this position.
If you are looking for an impactful opportunity to lead a team and contribute to meaningful outcomes for Ohioans with disabilities, we encourage you to apply and become part of our mission-driven organization.
Classification: Business Operations Manager 1
Opportunities for Ohioans with Disabilities is not an E-Verify employer and will not sponsor applicants for work visas.
Bureau of Vocational Rehabilitation Overview
OOD’s Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide vocational rehabilitation (VR) services to eligible individuals with disabilities to assist them to attain and maintain competitive integrated employment. OOD works with adults seeking to enter the workforce or retain a job, and with youth beginning at age 14 to assist them as they transition from high school into college and/or the workplace. For more information, click here to view the OOD Vocational Rehabilitation Fact Sheet.
Pay Information
Starting salary will be step 1, subject to law or union contract requirements. New hires advance to the next step in the range after 6 months and annually thereafter. There are cost of living increases to these rates each year and additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.
Months of Employment
At Hire
6 months
18 months
30 months
42 months
54 Months
66 Months
78 Months
Pay Range
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
EX 12
Hourly
$33.32
$35.21
$37.09
$39.14
$41.31
$43.57
$45.35
$47.47
Annual
$69,307
$73,227
$77,148
$81,411
$85,932
$90,624
$94,329
$98,743
Location Requirements
Position availability in the following locations:
Canton BSVI/BVR - 816 30th St NW, Canton, OH 44709
OOD Mansfield BSVI/BVR - 800 Park Avenue West Suite 105, Mansfield, OH 44906
Youngstown BSVI/BVR - 242 Federal Plaza West, Youngstown, OH 44503
Zanesville BSVI/BVR - 601 Underwood Street, Suite C, Zanesville, OH 43701
Our roles are primarily in-office to encourage collaboration and connection, however some locations may have adjusted on-site requirements based on space availability at this time. Reporting details will be provided by the supervisor before the start date. Employees must reside at a location that allows for reasonable response time to workplace reporting requirements.
Daytime travel within Ohio may be required. The selected candidate must provide own transportation or, in order to operate a state vehicle, must have a valid driver’s license.
Applications and Selections
Please ensure your online application and work experience clearly indicates how you meet minimum qualifications (MQs). Applications that fail to demonstrate how they meet minimum qualifications will not be considered. If you meet the MQs through education, transcripts are required for consideration by attaching directly on the Additional Attachments section of the application (Step 7) or via email to OOD.TalentAcquisition@ood.ohio.gov
Applicants can check their application status and all vacancy-related email correspondence on “My Jobpage” On the Careers.Ohio.Gov job search webpage, once signed in the link to My Jobpage is displayed under the TeamOhio logo. Applicants who require technical assistance (e.g., issues logging in or other system-related issues) should contact careers@ohio.gov
The selection process consists of an online assessment and a remote structured interview. All communications are sent via email. Candidates should make sure their account contains an email address that is checked regularly including checking junk and/or spam.
Background Check
The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
4 years experience in business or public administration.
-OR completion of undergraduate core program in business administration AND 2 years experience in business management.
-OR equivalent of education and/or experience per Minimum Class Qualifications noted above.
Job Skills: Business, Administrative support/services, Customer Service, Project Management, Operational and Administrative Support, Records Management, Attention to Detail, Conflict Management, Customer Focus, Problem Solving, Continuous Improvement
Equal Employment Opportunity (EEO) Statement
Opportunities for Ohioans with Disabilities is an Equal Employment Opportunity employer and is amongst the top-ranked state agencies implementing inclusive and accessible planning and programming into businesses operations and services. We strive to hire, sustain, and promote a workforce that not only embraces this mission but is also reflective of the Ohioans we serve.
If you require an accommodation based on a disability for any step of the selection process, please contact OOD.OandA@ood.ohio.gov so proper arrangements can be made.
ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Employment with the State of Ohio is more than ‘just a job’ – it is a privilege to serve our families, friends and neighbors who rely on us throughout our great state. We are a team of dedicated public servants committed to high performance, innovative thinking, and delivering excellent and efficient services. Our goal is to recruit and retain the best talent for our positions, because when we have the best talent, we get the best results for our community. We are #TeamOhio.
