Job Description

We currently have an opportunity for a Support Services Supervisor to join our Health and Education team and play a key role in leading safe, high-quality soft services that support critical hospital operations across the Orange site, within a 20 days on / 8 days off rotating roster (7.6 hours per day).

What You’ll Do

This role offers a broad scope, with key responsibilities including:

• Lead and supervise soft services teams (cleaning, waste, linen, materials and wardspersons) to ensure services are delivered safely and to contract standards.

• Champion a Zero Harm culture by promoting safety, compliance and wellbeing across all activities.

• Coordinate daily operations, rosters and workflows to meet service demands within NSW Health requirements.

• Build strong, respectful relationships with hospital stakeholders, supporting responsive and professional service delivery.

• Support continuous improvement initiatives, encouraging ideas that enhance quality, efficiency and team capability.

What You’ll Bring

• Experience supervising people within a customer-focused, operational environment, ideally in health or facilities services.

• Strong communication and organisational skills, with confidence managing priorities in a dynamic setting.

• A collaborative leadership style that supports, develops and motivates diverse teams.

• A proactive approach to safety, quality and continuous improvement.

• Comfort working a rotating roster and adapting to changing operational needs.

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We’re proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.

• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.

• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.

• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.