Support Services Specialist - College of Dentistry - (26005098)
Are you self-motivated, detail oriented, organized and customer focused? The University of Iowa’s College of Dentistry has a great opportunity for you as a customer service professional in our clinics. The Support Services Specialist is the first point of contact for our patients, interacting both by phone and in person. This is a full time, onsite position, with work hours from 8:00am to 5:00pm Monday through Friday. This position offers variety and opportunity to work in a unique educational environment either at a front-desk or in our call center! For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu. Responsibilities:- Problem-solve in a fast-paced environment requiring daily solutions in scheduling conflicts, cross clinic support needs and urgent patient care. - Patient interactions by phone or in-person.- Schedule and coordinate patient needs with multiple college clinics, outside dental offices, community healthcare centers, and outside agencies (i.e. transportation services, language interpreting services, etc.)- Contribute ideas to improve workflow efficiencies that contribute to our service excellence standards.- Data entry into the patient management system for basic patient demographics, insurance, and appointment information.- May coordinate and modify Faculty, Resident, and student provider master schedules.- Train co-workers on clinic workflow, policies, paperwork.- May orient and educate dental students on clinic protocol and procedures.- Verify patient insurance eligibility and coverage. Salary: $50,967 to commensurate (Pay Grade: 3A) Schedule: Monday – Friday, 8:00am – 5:00pm May require occasional overtime. Work Location: On-Site
Required Qualifications:- Bachelor’s degree or an equivalent combination of education and relevant experience.- Experience working with word processing, spreadsheets, and calendaring software (i.e. Microsoft Office or Google).- Relevant customer service experience (in-person and over the phone).- Experience utilizing active conflict management/resolution skills and de-escalation techniques.- Demonstrated the ability to problem solve and think independently in a fast paced environment.- Excellent time management techniques demonstrating the ability to adapt and handle multiple competing priorities.- Excellent written, verbal, and interpersonal communication skills. Desirable:- Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.- Experience utilizing electronic health records or confidential/HIPPA protected information.- Knowledge of basic dental terminology.- Complex scheduling experience for multiple providers in a healthcare environment. Position and Application Details: In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to the submission, Cover Letter is recommended, and 3 Names of Professional Reference may be requested at a later date. Position NOT eligible for University Sponsorship of Employment Authorization.Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.About Iowa: Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance. Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. Join us in making a difference at a leading Big Ten university and premier public research institution.
: Iowa City
: Administrative/Professional
: College of Dentistry
: Regular
Full-time
: Oct 1, 2026, 5:51:38 PM
WE CARE Core Values
Welcoming: We strive for an environment where every voice is heard, emphasize, regular communication, and seek transparency wherever possible.
Excellence: We strive to achieve excellence in all that we do.
Collaboration: We believe teamwork is the best way to work.
Accountability: We behave ethically, act openly and with integrity in all that we do, taking responsibility for our actions.
Respect: We honor diversity and recognize the worth and dignity of every person.
Equity: We dedicate ourselves to equity and fairness.
Mission
Changing Medicine. Changing Lives.®
University of Iowa Health Care is changing medicine through:
• Pioneering discovery
• Innovative interprofessional education
• Delivery of superb clinical care
• An extraordinary patient experience in a multi-disciplinary, collaborative, team-based environment
University of Iowa Health Care is changing lives by:
• Preventing and curing disease
• Improving health and well-being
Vision
World Class People: Building on our greatest strength.
World Class Medicine: Creating a new standard of excellence in integrated patient care, research, and education.
For Iowa and the World: Making a difference in quality of life and health for generations.
Recognitions/ Awards
In its 2020 rankings of “Best Employer for Diversity," Forbes ranked UI Health Care No. 47 overall among large employers nationwide and No. 10 in its Healthcare & Social category.
