Job Description

TITLE: Support Services Receptionist

DEPARTMENT Worship & Arts

REPORTS TO: Support Services Manager

SUPERVISES: N/A

STATUS: Non-Exempt

SCHEDULE: Part- Time

FUNCTION: This person will be the first contact for the Support Services Department. They will do this under direction of the Support Services Manager. They will be responsible for answering the phone (keeping an

accurate phone log), assessing basic needs before referring the person to the Case Manager. The organization of files, statistics and general office duties will be within their job description. They will provide excellent service to all who participate in functions held at the Kroc Center. In conjunction, they will keep as a priority, the promoting of the Christian faith and values in keeping with the Mission of The Salvation Army.

Responsibilities

DUTIES:

To assist the Support Services Team in providing various Emergency Support services to the general public.

General Office Duties include:

• Answering incoming telephone calls and maintaining an accurate log of all calls received using Google Sheets.
• Updating the Support Services phone greeting and recorded messages to communicate office closures, program availability, funding status, and other important client information.
• Managing the daily operation of the SAHelp application portal, including opening and closing applications based on funding availability, assisting clients with the application process, and communicating program availability to the public.
• Greeting and assisting scheduled and walk-in clients, assessing their needs, and coordinating with Case Managers to determine the appropriate course of action.
• Serving as the primary point of contact for client questions regarding the status of their applications and working closely with Case Managers to provide accurate information and guidance.
• Referring clients to appropriate Salvation Army programs and community resources based on individual needs.
• Maintaining complete, accurate, and confidential client records and documentation.
• Preparing monthly statistical and program reports for the Support Services Office.
• Keeping the Copy Room organized and ordering supplies through the Procurement & Property Office Assistant as needed.

General Duties for Networking include:

• Becoming familiar with services in the community, keeping up-to-date information
• Networking with other service agencies as needed

General Duties for Christmas Assistance include:

• Assisting with Christmas registration (Oct-Dec)
• Assisting with Application Approvals in SAHelp
• Handling client phone calls and requests regarding distribution
• Participating in distribution
• Assisting with Angel Tree, Adopt-a-Family, Sheetz for Kids as directed by Support Services Manager

Come alongside Case Manger & Support Services Manager as needed, as well as any other duties deemed necessary by the Kroc Center Administrators

Qualifications

• High School Diploma or equivalent
• Pleasant attitude in working with the public
• Computer literate in Microsoft Office Products (Word, Excel)
• Experience in networking with others
• Able to multi-task and meet hard deadlines
• Able to work in a team environment

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

The Salvation Army’s Mission StatementThe Salvation Army, an international movement, is an evangelical part of the universal Christian church.Its message is based on the Bible. Its ministry is motivated by the love of God.Its mission is to preach the gospel of Jesus Christand to meet human needs in His name without discrimination.