Job Description

The Support Services Program Manager is responsible for coordinating non-clinical support operations such as EVS, Patient Transport, Laundry Distribution, Retail Operations, Food & Nutrition Services, and vendor management. This role ensures services are delivered efficiently, meet quality standards, and align with organizational policies and budget requirements.

• · Manage service contracts, purchase orders, and invoices in compliance with procurement policies

• · Review, code, and reconcile invoices to ensure accuracy and proper cost center allocation

• · Track and monitor departmental budgets, expenses, and accruals; identify variances and provide analysis

• · Support financial close processes, including reporting and expense forecasting

• · Ensure compliance with internal financial controls, auditing standards, and organizational policies

• · Assist with internal and external audits by preparing documentation, reports, and supporting materials

• · Monitor vendor performance and ensure service level agreements (SLAs) are met

• · Conduct routine inspections to ensure cleanliness, safety, and regulatory compliance

• · Identify process improvements to increase efficiency and reduce costs

• · Maintain documentation, reports, and compliance records

• · Assist with onboarding and coordination of new service providers or transitions

• · Partner with finance and procurement teams to optimize contract value and cost efficiency

• · Track contract spend against approved budgets and flag overages or discrepancies

• High School Diploma/GED required
• Bachelor’s Degree preferred.