Support Services Manager – Orthodontics, College of Dentistry - (26003460)
The University of Iowa College of Dentistry is seeking a Support Services Manager for the Department of Orthodontics to oversee and coordinate daily clinical operations and support services in a busy academic clinic. This position supports faculty, staff, students, and patients by ensuring efficient workflows, effective staffing, and smooth clinic operations. If you are ready to lead in a fast-paced environment dedicated to high-quality patient care and dental education—apply today! For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu. Responsibilities:- Lead and oversee daily clinical operations, staffing, scheduling, and patient flow within the Department of Orthodontics.- Supervise, train, coach, and evaluate clinical staff to ensure high quality patient care and operational excellence.- Manage clinic resources, equipment, supplies, facilities, and laboratory workflows to support efficient clinical operations.- Ensure compliance with regulatory, safety, and departmental standards, including HIPAA, OSHA and CODA requirements.- Collaborate with faculty, student, residents, and administrative partners to support clinical education, patient satisfaction, and department goals.- Monitor productivity and implement process improvements to enhance efficiency, patient access, and financial performance.- And More! Salary: $75,596 to commensurate (Pay Grade: 5A) Schedule: Monday – Friday, 8:00am – 5:00pm May require occasional overtime. Work Location: On-Site
Required Qualifications:- Bachelor degree in relevant field or equivalent combination of education and relevant experience.- 3-years experience coordinating or managing day-to-day dental clinical operations, scheduling, and workflows.- Successful completion of a CODA accredited dental assistance program or one year of full-time equivalency chairside assistant experience assisting in four-handed method of dentistry.- Current DANB Dental Assistant Certification.- Within six months of hire, current DANB Certified Orthodontic Assistant (COA Exam).- Within six months of hire, expanded Function Dental Assistant (EFDA Level 1).- Must have a current certificate of registration to practice as a dental assistant issued by the Iowa Board of Dental Examiners (QDA).- Must possess current Iowa certificate of proficiency in dental radiography. (QDA)- Five years of experience assisting in the four-handed method of dentistry beyond the educational requirements for this position.- Exceptional written, verbal, and interpersonal communication skills.- Demonstrated organizational skills and ability to multi-task.- Extensive experience with electronic health records (e.g. axiUm, Epic, etc.)- Supervisory experience to include performance review/management, conflict resolution, and leading teams in a clinical environment.Desirable:· Experience supporting business office functions/revenue cycle to include knowledge of prior authorizations.· Experience with healthcare regulatory compliance (HIPAA, OSHA, etc.)· Demonstrated experience with clinical digital imaging systems (e.g. miPacs, Dolphin, etc.)· Demonstrated experience with intraoral scanning and trouble shooting.· Experience with children/adolescents.Experience working with individuals with craniofacial anomalies and/or special needs. Position and Application Details: In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to the submission, Cover Letter is recommended, and 3 Names of Professional Reference may be requested at a later date. Position NOT eligible for University Sponsorship of Employment Authorization.Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.About Iowa: Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance. Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. Join us in making a difference at a leading Big Ten university and premier public research institution.
: Iowa City
: Administrative/Professional
: College of Dentistry
: Regular
Full-time
: No
: Sep 22, 2026, 1:59:30 PM
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Welcoming: We strive for an environment where every voice is heard, emphasize, regular communication, and seek transparency wherever possible.
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Collaboration: We believe teamwork is the best way to work.
Accountability: We behave ethically, act openly and with integrity in all that we do, taking responsibility for our actions.
Respect: We honor diversity and recognize the worth and dignity of every person.
Equity: We dedicate ourselves to equity and fairness.
Mission
Changing Medicine. Changing Lives.®
University of Iowa Health Care is changing medicine through:
• Pioneering discovery
• Innovative interprofessional education
• Delivery of superb clinical care
• An extraordinary patient experience in a multi-disciplinary, collaborative, team-based environment
University of Iowa Health Care is changing lives by:
• Preventing and curing disease
• Improving health and well-being
Vision
World Class People: Building on our greatest strength.
World Class Medicine: Creating a new standard of excellence in integrated patient care, research, and education.
For Iowa and the World: Making a difference in quality of life and health for generations.
Recognitions/ Awards
In its 2020 rankings of “Best Employer for Diversity," Forbes ranked UI Health Care No. 47 overall among large employers nationwide and No. 10 in its Healthcare & Social category.
