Job Description

Job Location Anchorage - ANCHORAGE, AK 99508

JOB TITLE: Support Services Manager

WHY JOIN US? This is a leadership opportunity to drive excellence in cardiovascular and surgical care. If you’re a results-oriented healthcare leader passionate about quality and efficiency, we’d love to hear from you!

GET TO KNOW US: Founded in 1999 through the merger of two established cardiology practices, AHVI has grown into a leading provider of cardiovascular care in Alaska. What started with about 10 founding physicians and have expanded to a team of over 40 providers, 20+ physician members, and 300+ dedicated employees. With four locations across Alaska, we remain committed to delivering high-quality, patient-centered care backed by decades of expertise and a strong foundation in excellence.

GENERAL SUMMARY OF DUTIES: Responsible for managing, directing, and supervising the support service staff of Alaska Heart & Vascular Institute. Service areas include call center, medical records, front desk, and patient scheduling.

SUPERVISON RECEIVED: Chief Revenue Officer

• Process & Workflow Management: Develop and maintain objectives, workflows, and benchmarks for Support Services staff, ensuring accuracy, efficiency, and timeliness.

• Staff Oversight & Development: Oversee hiring, training, evaluations, goal setting, and disciplinary actions while fostering growth and educational opportunities for support staff.

• Administrative Duties: Manage provider pagers, after-hours phone routing, holiday notifications, and ensure proper documentation and storage of patient medical records (paper and electronic).

• Budget & Fiscal Oversight: Monitor monthly budgets, reconcile balances, and prepare the annual fiscal budget for department needs in collaboration with the CRO.

• Scheduling & Coordination: Manage provider and staff schedules, patient appointments, and coordinate travel accommodations for outlying clinic visits.

PAY RANGE $80K-$110k/yr (dependent upon experience and education)

EMPLOYEE BENEFITS:

• Medical, Dental, Vision

• Colonial Life, Life Insurance

• Profit Sharing 401K

• HSA & FSA

• Employee Assistance Program

• Wellness Program

• Paid Leave & 8 paid holidays per year

• FMLA

This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Qualifications

Education: Bachelor’s degree in health or business administration or related field, required.

Experience: Five years’ prior medical office experience that includes support service functions and billing. Prior supervisory experience of 5 or more staff members.

Certificate/License: Preferred: CPC, CPB, AHIMA or other related Revenue Cycle or Health Information Services certification